SATO SG112-ex - Can Feed the Media but Cannot Print

7 Troubleshooting
181
SG112-ex Operator Manual
7.3.3 Can Feed the Media but Cannot Print
7 Is the platen roller dirty? If the platen roller is dirty, clean it with the
cleaning kit.
For product cleaning, refer to Section 6.2
Cleaning the Print Head and Platen Roller.
8 Is the platen roller damaged? Replace the platen roller.
Contact a SATO reseller or technical support
center for replacement.
9 Does the interface operate correctly? Check the interface according to the Interface
Troubleshooting.
10 Is the data or signal sent from the computer
incorrect?
Power off and then on the product again.
Check the data sent from the computer and
interface conditions.
11 Is the main (CONT) PCB defective? Replace the main (CONT) PCB.
Contact a SATO reseller or technical support
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for use with
the product?
Use the media and ribbon designed for the
product.
2 Is the correct sensor type set? Set a correct sensor type.
3 Is the print head dirty or is there a label attached
to it?
If the print head is dirty, clean it using a cotton
swab/cloth dabbed with cleaning liquid. If a label
is attached to the print head, remove it.
If the glue of label is attached to the print head,
clean it using a cleaning kit.
Do not clean using a hard object. Doing so could
cause damage to the print head.
For product cleaning, refer to Section 6.2
Cleaning the Print Head and Platen Roller.
4 Is the media sensor dirty? If the media sensor is dirty, clean it using the
cleaning kit.
For product cleaning, refer to Section 6.2
Cleaning the Print Head and Platen Roller.
5 Does the interface operate correctly? Check the interface according to the Interface
Troubleshooting.
6 Is the data or signal sent from the computer
incorrect?
Power on the product again.
Check the data sent from the computer and
interface conditions.
7 Is the print head defective? Replace the print head and reset the counter.
Contact a SATO reseller or technical support
center for replacement.
No. What to check Countermeasure