SATO SG112-ex - Interface Troubleshooting

7 Troubleshooting
182
SG112-ex Operator Manual
7.3.4 Bad Print Quality
7.3.5 Incorrect Print Position
8 Is the main (CONT) PCB defective? Replace the main (CONT) PCB.
Contact a SATO reseller or technical support
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for use with
the product?
Use media and ribbon designed for the product.
2 Are the media and ribbon loaded correctly? Check if the media and ribbon are loaded
correctly.
3 Is the print speed too fast? Adjust the print speed.
4 Is the print darkness too low or too high? Adjust the print darkness.
5 Is the platen roller dirty? If the platen roller is dirty, clean it using the
cleaning kit.
For product cleaning, refer to Section 6.2
Cleaning the Print Head and Platen Roller.
6 Is the print head dirty or is there a label attached
to it?
If the print head is dirty, clean it using a cotton
swab/cloth dabbed with cleaning liquid. If a label
is attached to the print head, remove it.
If the glue of label is attached to the print head,
clean it using a cleaning kit.
Do not clean using a hard object. Doing so could
cause damage to the print head.
For product cleaning, refer to Section 6.2
Cleaning the Print Head and Platen Roller.
7 Is the print head defective? Replace the print head and reset the counter.
Contact a SATO reseller or technical support
center for replacement.
8 Is the platen roller damaged? Replace the platen roller.
Contact a SATO reseller or technical support
center for replacement.
9 Is the main (CONT) PCB defective? Replace the main (CONT) PCB.
Contact a SATO reseller or technical support
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for use with
the product?
Use media and ribbon designed for the product.
2 Are the media and ribbon loaded correctly? Check if the media and ribbon are loaded
correctly.
No. What to check Countermeasure