7 Troubleshooting
183
SG112-ex Operator Manual
3 Is the media or ribbon deformed? Use the media or ribbon that is not deformed.
You cannot feed the media or ribbon that is
deformed.
4 Is the media guide set correctly? Adjust the media guide.
5 Is the correct sensor type set? Set the correct sensor type.
6 Is the sensitivity of the sensor set correctly? Contact your SATO reseller or technical support
center to adjust the media sensor level.
7 Is the offset set correctly? Adjust the offset.
8 Is the pitch offset or base reference point offset
set correctly?
Adjust the pitch offset or base reference point
offset.
9 Is the platen roller dirty? If the platen roller is dirty, clean it using the
cleaning kit.
For product cleaning, refer to Section 6.2
Cleaning the Print Head and Platen Roller.
10 Is the media sensor dirty? If the media sensor is dirty, clean it using the
cleaning kit.
For product cleaning, refer to Section 6.2
Cleaning the Print Head and Platen Roller.
11 Is the data or signal sent from the computer
incorrect?
Power on the product again.
Check the data sent from the computer and
interface conditions.
12 Is the platen roller damaged? Replace the platen roller.
Contact a SATO reseller or technical support
center for replacement.
No. What to check Countermeasure
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