SATO SG112-ex - Troubleshooting Common Issues

7 Troubleshooting
178
SG112-ex Operator Manual
04
Head error
ONLINE: Lights
green.
STATUS: Off
LABEL: Off
RIBBON: Off
No beep.
A head check error is
detected when
“NORMAL” has been
selected for the HEAD
CHECK setting screen.
Change the HEAD
CHECK setting to
“BARCODE” and continue
the print job.
Contact your SATO
reseller or technical
support center to replace
the print head.
05
Clean print head
and platen roller
ONLINE: Off
STATUS: Off
LABEL: Off
RIBBON: Off
One short beep.
To clear the error:
Press the
ENTER
button.
The set notification
interval has been
reached.
Clean the print head and
platen roller.
Refer to Section 6.2
Cleaning the Print Head
and Platen Roller for
details.
07
Change print head
ONLINE: Off
STATUS: Off
LABEL: Off
RIBBON: Off
One short beep.
To clear the error:
Press the
ENTER
button.
The set notification
interval has been
reached.
Contact your SATO
reseller or technical
support center to replace
the print head.
08
Change platen
roller
ONLINE: Off
STATUS: Off
LABEL: Off
RIBBON: Off
One short beep.
To clear the error:
Press the
ENTER
button.
The set notification
interval has been
reached.
Contact your SATO
reseller or technical
support center to replace
the platen roller.
Warning
No. Message LED/Buzzer Cause Countermeasure