J-Link / J-Trace (UM08001) © 2004-2017 SEGGER Microcontroller GmbH & Co. KG
469
20.3 Contacting support
Before contacting support, make sure you tried to solve your problem by following
the steps outlined in section
General procedure on page 467. You may also try your
J-Link / J-Trace with another PC and if possible with another target system to see if it
works there. If the device functions correctly, the USB setup on the original machine
or your target hardware is the source of the problem, not J-Link / J-Trace.
If you need to contact support, send the following information to
support@segger.com:
• A detailed description of the problem.
• J-Link/J-Trace serial number.
•Output of
JLink.exe if available.
• Your findings of the signal analysis.
• Information about your target hardware (processor, board, etc.).
J-Link / J-Trace is sold directly by SEGGER or as OEM-product by other vendors. We
can support only official SEGGER products.
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