Warranty Statement 195
2006792 Rev B – 200228
Warranty Statement
Squid Ink Manufacturing, Inc. warrants that all of the CIJ printer products it ships will be in good
working order and free from defects in material and workmanship and will conform to the
published specifications for that product.
Warranty Period
For hardware and software products the warranty period is 12 months from the date of shipment
from Squid Ink.
Printheads
Use of Inks, flush fluids, and cleaning fluids that are not obtained from Squid Ink, or which do
not meet Squid Ink’s manufacturing specifications and have written approval of Squid Ink void
the warranty on Printheads. Do not use wipes on Printheads.
Repairs
All repairs are rigorously tested for optimum operation and print performance and warranted to
be, under normal and proper use, free from defects in material and workmanship for a period of
90 days from the date of service.
Print Quality
Print quality achieved in a given application is dependent on the installation, the material
handling, and the maintenance provided. Squid Ink makes no warranty that the print quality
achieved in an application will be the same as that achieved during a printer demonstration or
on a test piece in our print laboratory.
Shipping Policy
Customer pays all incoming shipping charges. If the item is defective and under warranty, Squid
Ink will pay all return shipping charges via the least costly method. If expedited shipping is
desired, the customer must furnish their shipping account number and shipping fees will be
charged to that account.
Exclusions
Damage due to tampering, abuse, improper adjustment, electrical interference, or the use of
non-approved components will void any and all warranties by Squid Ink and its distributors. Use
of Inks, flush fluids, and cleaning fluids that are not obtained from Squid Ink, or which do not
meet Squid Ink’s manufacturing specifications and have written approval of Squid Ink void the
warranty on Printheads. Use of a Printhead wipe voids the warranty on Printheads.
Warranty Procedures
If you believe that a product may be defective and may be covered by warranty, call your local
Squid Ink distributor. Your local distributor will provide support and information regarding
warranty claims.
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