130
6
Troubleshooting
6.1
Type of Problems
When your printer suffers from a problem, refer to the categories below to determine the
cause of the problem and the action needed to rectify it.
Fix the problem by following the corresponding procedure. Refer to this chapter even if you
think you cannot fix a problem when one occurs. There are several types of potential
problem that you can rectify.
6.1.1 Problem List
Power Problems
No Power
●
No power.............................................132
●
The printer frequently turns off............132
Indicators are Illuminated, Blinking or Off
●
The Error indicator is on......................133
●
The Error indicator is blinking..............133
●
The Ready indicator is off ...................133
●
The Ready indicator does not blink or light
when you try to print............................133
●
The Ready indicator is on or blinking, but
paper is not output ..............................135
Cannot Print in Windows
●
The printer does not print....................136
●
Cannot print with TCP/IP.....................137
●
Cannot print with the TCP/IP Direct Print
Utility ...................................................137
●
Cannot print in an SMB environment ..137
●
Cannot print in a NetWare environment
............................................................138
●
An error message appears on the
computer screen .................................138
Blank or Completely Black Pages are
Output
●
Nothing is printed ................................139
●
Output sheets are completely black....139
Faded or Dirty Printouts, White Areas
(Drop-outs), Creases, Blurs
●
Faded printouts ...................................140
●
Dirty spots are printed.........................140
●
Vertical black lines ..............................141
●
Recurring smudges.............................141
●
Ink smears when rubbed.................... 141
●
Hair-like marks appear around black
halftone printing.................................. 141
●
There are ghost images of characters and
lines.................................................... 142
●
Shadows appear around areas of dense
black printing ...................................... 142
●
White spots appear in areas of dense black
printing................................................ 142
●
Partial blanks...................................... 143
●
Blotted printing ................................... 143
●
Blurred printing................................... 143
●
Vertical blanks.................................... 143
●
Creased paper.................................... 144
●
Slanted printing/ Incorrectly positioned
printing................................................ 144
Unsatisfactory Printing
●
Unsatisfactory transparencies............ 145
●
Unsatisfactory envelopes ................... 145
●
Unsatisfactory printing........................ 145
Paper Does not Feed Properly
●
Paper does not feed/Paper jams/ Several
sheets feed at once/Paper does not feed
straight................................................ 146
Network Problems
●
The IP address changes when turning on
the printer ........................................... 148
●
Cannot connect to Internet Services .. 148
●
Internet Services do not work properly149
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