About This Guide vii
Zebra OneCare Support Services for the MP7000
Zebra's Support Services include a complete portfolio of repair programs that offer an integrated support solution
that encompasses telephone support, software support, web self-service, and service center repair - all backed by
a global support infrastructure and proven expertise.
Zebra OneCare offers two levels of support on the MP7000 products; Zebra OneCare Essential and Zebra
OneCare Select. Each level provides different features and deliverables designed to meet customer requirements.
Features for All Service Levels and All Products
Global Support
With support for 16 languages and repair centers around the globe, we're ready to take care of your customers'
service needs, no matter where in the world they are located.
Online Access to Software Updates
All OneCare customers can download the updates as many times as desired via Zebra's 123Scan2 utility.
Support Help Desk
Zebra's help desk of technical professionals is open 24/7/365 to customers with select service contracts, Seamless
integration with Zebra's services helps ensure ongoing support for your customer's products. Our experienced
support engineers are available to assist customers with problem diagnosis and resolution - helping to ensure that
the systems they rely on to keep business critical functions running smoothly are available and running at peak
performance. Essential customers get coverage during business hours. Customers may log cases night and day -
especially useful to retailers and logistics companies whose doors never close - and whose workers continuously
utilize their Zebra products.
Comprehensive Coverage
Comprehensive Coverage. No matter what breaks, we fix it, no questions asked - from displays to housings.
Online RMA
Online RMA makes device return easier than ever. Customers can access the website to schedule a device return
any time of the day or night.
Additional Features for OneCare Select Service Only
Advanced Exchange
With Advanced Exchange, no matter what is wrong, when you or your customer reports a malfunctioning device,
we ship a replacement device the same day for next-business day replacement. The result? Minimal downtime for
malfunctioning devices, protecting productivity and return on investment.
Spares Pool Management
We maintain an inventory of the same devices your customer is utilizing. When a device requires a trip to the
service depot, we simply ship a replacement device from a pool to your customer. As devices are repaired, they are
returned to the pool.
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