About This Guide ix
On-site System Support
Zebra's On Site System Support delivers peace of mind with the services your customers need, ensuring rapid
problem resolution and a fast return to full operable status with a range of options to fit their business needs. On
Site System Support is designed to provide an immediate response with minimum effort. Initiate on-site service
with a single phone call; a Zebra support specialist will offer quick problem determination and resolution. This is
only available in Certain Geographies check with your local services representative before offering.
Service Authorization
Zebra has a service authorization program covering bioptic products, this allows qualified companies (such as
partners) to be trained and have access to spare parts allowing them to affect on-site repairs. This is a restricted
program and subject to strict entry criteria.
Within the retail environment it is well known that large retailers generally outsource maintenance and support for
all their POS equipment to one provider. When dealing with products such as the MP7000, these maintenance
providers have the necessary skills and tools to be able to repair units either in the field or at their own workshops
using Spare parts available under the Service Authorization program
Service Center Essential
Any time up to
product End of Life.
Covers repair that is required
due to functional failure, and
normal wear and tear.
Includes technical support,
device diagnostics, software
releases, and return
shipping.
Repair: Three
days from day or
receipt in Zebra
repair center;
Technical Support
response four
hours from
inquiry.
3 years
5 years
Service Center Select
Replacement
shipped on day of
request;
Technical Support
response four
hours from
inquiry.
3 years
5 years
Technical Support &
Software (TSS)
Any time up to
product End of Life.
Software and technical
support, and software
releases for MP7xxx
devices. Price is per device.
Technical Support
response: 4 hours
from inquiry.
1 year
3 years
5 years
Coverage Type Availability Coverage Description
# of Years
Covered
Service Name Service Description Time Of Purchase
Length Of
Coverage
Service from the Start On-site
System Support
Fast response time: Field Service
Representative responds on site next
business day.
Includes Comprehensive Coverage.
Full access to technical support
resources.
Rights to download and use software
releases and supporting
documentation.
Up front with the hardware
(prepaid) or within 30 days
thereafter.
Three years
Five years
On-site System Support Any time One year
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