x MP7000 Scanner Scale Integrator Guide
Technical Support and Software
This service provides access to Zebra technical support resources during Business hours who will provide a 4 hour
response to problems raised. Additionally this service provides entitlement to access, deploy and use the latest
software releases for the MP7000 product.
Summary
The table below provides a summary of the standard support services available for the MP7000 products.
Provide Documentation Feedback
If you have comments, questions, or suggestions about this guide, send an email to
EVM-Techdocs@zebra.com.
Zebra OneCare Essential Zebra OneCare Select
Term 3 or 5 Years 3 or 5 Years
Repair Turnaround Time 3 Business Days from Depot
Receipt
Replacement Shipped on Day of Request
Support Help Desk 8 x 5 24 x 7
Comprehensive Coverage
Buffer Stock Setup and Management N/A
Responsibility for Placing MP7000 Into
Trade
Purchaser Purchaser
Overnight Shipping Option Option
Online Repair Services Dashboard Option Included
On-site Support Limited Geographies
•
Fast response time. Field Services Representative responds on-site
next business day.
•
Include comprehensive coverage.
•
Full access to technical support resources.
•
Rights to download and use software releases and supporting
documentation.
TSS
•
Full access to technical support resources.
•
Rights to download and use software releases and supporting
documentation.
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