Installation and Upgrades for DEFINITY ONE and
IP600 Internet Protocol Release 10
555-233-109
Issue 6
December 2001
About This Book
xxxiiiWhere to call for technical support
Where to call for technical support
If you need additional help, the following services are available.
End users may need to purchase an extended service agreement to use some of
these services. Contact your local Avaya representative for more information.
Service Telephone number
For USA:
DEFINITY Helpline (for help with Business/System
applications and Avaya Call Processing Administration)
1 800 225 7585
Streamlined Implementation (for missing equipment) 1 800 772 5409
Technical Service Center 1 800 248 1234
Technical Service Center Initialization
and Database
Administration System
(INADS)
1 800 248 1111
Avaya Toll Fraud Intervention 1 800 643 2353
Business Partner Care Center (BPCC) 1 800 225 0266
Avaya Corporate Security 1 800 822 9009
Avaya National Customer Care Center Support Line:
■ Technical Care Center
■ Avaya Site Administration Domestic
■ INTUITY AUDIX Helpline
■ TSC Repair
■ DEFINITY Maintenance and Service
■ Call Accounting support
■ UPS support
1 800 242 2121
Avaya Centers of Excellence for non-USA:
Canada --
■ Customer Service
■ TSO
+1 800 387 4268
+1 800 345 3293
Asia/Pacific +65 872 8686
Western Europe/Middle East/South Africa +44 1483 308 000
Central/Eastern Europe +36 1238 8334
Caribbean and Latin America +1 720 444 9998
Australia +61 2 9352 9151
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