Installation and Upgrades for DEFINITY ONE and
IP600 Internet Protocol Release 10
555-233-109
Issue 6
December 2001
Troubleshooting
9-2Install Wizard error messages
9
Install Wizard error messages
Error messages can occur with the DEFINITY ONE or IP600 Install Wizard. Error
messages and possible explanations and remedies are presented below:
Error message Possible explanation/remedy
Unable to set the registry
default root to HKEY_
LOCAL_MACHINE
The registry key HKEY_LOCAL_MACHINE
is not accessible from the install wizard.
Ensure that the registry key is accessible.
DEFINITY ONE or IP600 is
still running. Shut it down and
restart install.
Install wizard cannot execute while
DEFINITY ONE or IP600 applications are
running. The command, shutdown all, shuts
down the applications related to DEFINITY
ONE or IP600. After this command executes,
run the install wizard again.
Unable to shut down the
CornerStone logger.
Manually shut it down and
restart the install program.
Execute
C:\\LucentSoftware\CornerStone\mtce\bi
n\csShutdownlog.exe. Execute the
command
C:\\LucentSoftware\CornerStone\bin\cslo
g_server.exe -UnregServer. The
CornerStone logger should shut down. Run
the install wizard again.
Unable to register the
following files xxxx,yyyy,.....
The install program is unable to self register
the files. Register the DLLs manually using
the command regsvr32.
Unable to Reboot
workstation Reboot now
Install wizard tried to reboot the workstation,
but was not successful. Reboot attempted
because some of files were not installed
properly (may be in use). Manually push the
shutdown button on the front of the TN2314
and power cycle.
Unable to set xxxx:yyyy from
[ffff]
Install wizard could not read the key yyyy
from section xxxx in the ini file ffff. Check:
■ The ini file ffff should be in the same
directory as Setup.exe (install wizard).
■ The ini file ffff should have read
permissions.
■ The ini file ffff has the section xxxx and a
value for the key yyyy.
Unable to determine screen
resolution
Escalate.
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