Upgrading the expansion module
About this task
Use this task to upgrade Avaya J100 Expansion Module firmware to a new version.
Before you begin
Download Avaya J100 Series IP Phones software distribution package from the https://
support.avaya.com/ website. See Downloading and saving the software on page 101 for more
details.
Procedure
1. Extract the zipped file with the expansion module firmware and save it at an appropriate
location on the file server.
2. Set the expansion module firmware file name in J100Supgrade.txt.
3. Reboot the phone. The expansion module will reboot automatically.
Debugging the expansion module
Avaya J100 Expansion Module log files contain all messages that are sent to and received from
the phone. You can view the log files to monitor the user’s actions on the expansion module like
configuring labelled keys, making and receiving calls, enabling and disabling features, etc.
Note:
The maximum size of Avaya J100 Expansion Module log file is 5 Mb. When this size is
exceeded, a bak prefix is added to its file name, for example, BMLog_bak.txt. The
initial .txt file is cleared and writing starts from the beginning.
The log files can be generated using bm_cli debug tool which can be accessed through the phone
command line.
Note:
An SSH connection must be established via an SSH client to access the phone command
line. For more details, contact Avaya support at https://support.avaya.com/.
Important:
To generate log files, set log categories and levels, connect Avaya J100 Expansion Module to
the phone. If the expansion module is not connected, you will get the following error message:
“Phone doesn't have JEM24 with specified id”.
The following table shows the list of commands available through the bm_cli debug tool:
Command
Description
help
To print bm_cli help.
Table continues…
Avaya J100 Series IP Phones overview
December 2018 Installing and Administering Avaya J100 Series IP Phones 18
Comments on this document? infodev@avaya.com
To Next Page
Loading...
Need help?
General
