218 Installation
14.13 What to do in the event of a problem
If there is a problem with the PL/X that you cannot solve without assistance then it may be necessary for
you to contact the equipment supplier for help. Problems can vary bet w een :-
1) A simple clarification of a technical issue, to 2) A complete system failure.
14.13.1 A simple clarification of a technical issue
Problems of the first variety can normally be resolved quickly by telephone, fax or email. When sending
information about your enquiry please include the following information.
a) The product serial number. This is found under the top end cap.
b) The soft ware version number (if possible). See 11.5 Remotely mounted display unit.
If you are making a telephone enquiry please have this manual to hand at the time of the call.
14.13.2 A complete system failure
For more serious problems of the 2
nd
variety it is necessary for you to provide the following information, or if
making a telephone call, have the information to hand. The engineer providing assistance may ask you to
send some or all of this to him.
a) The product serial number. This is found under the top end cap.
b) The soft ware version number (if possible). See 11.4 DISPLA Y FUNCTIONS / Soft w are version.
c) Wiring diagram of the PL/X installation with details of external signals connected to the PL/X.
d) Machine schematic with details of intended function of motor being driven by the PL/X .
e) All possible motor details.
f) Precise description of fault condition including any alarm messages issued by the PL/X.
g) If possible, any information about the operating conditions prior to, and at, the point of the failure.
h) A menu listing or a list of parameters that have been changed from the default values. Or recipe file.
i) Is the PL/X being commissioned for the first time. If so have you ticked the boxes in section 4.4
ESSENTIAL pre-start checks.
The engineer providing assistance is aware of the prime importance of providing a solution, and also
understands, through experience, that you may be working in hostile conditions.
WARNING
Take careful note of all the informati on in section 2 Warnings, and in particular section 2.3 General Risks
when performing measurements and investigating failures. This applies to e lectrical and mechanical systems.
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