Hioki 3197 - Appendix 7 How to Resolve USB Data Transfer Problems

Appendix 7 How to Resolve USB Data Transfer Problems
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Problems connecting to the 3197Communicator USB Application software for Model 3197
may be due to incorrect settings of the dedicated device driver. Please follow the proce-
dures below to resolve the problem.
Checking the Hardware
Checking for Proper Setting of the Device Driver
Open your computer’s Device Manager from the START – CONTROL PANEL – SYSTEM –
Hardware Tab.
If not set properly, a question mark icon will appear in front of “Other Devices” and “3197”
below it.
Cause of Incorrect Settings made for Device Driver
Upon your initial connection of Model 3197 to your PC, the Windows Wizard should have
appear
ed to help you set up the new device. If the instructions in Chapter 7 were not fol-
lowed, and the default settings of the Wizard were selected, the device driver for Model
3197 may not have been properly installed.
Appendix 7 How to Resolve USB Data Transfer
Problems
1 Is the power to the 3197 turned on?
2 Is the USB cable properly connected to
your PC and the 3197?
3 After starting the 3197Communicator
application, does the “Refresh Commu-
nication” fail to respond?
USBcable
No List Displayed No Display
When the Device Driver is Operating
Normally
When the Device Driver is NOT Operating
Normally