Honeywell touchpoint Pro Technical Handbook

TROUBLESHOOTING
Part. No. 2400M2501_6 Touchpoint Pro
145 Technical Handbook
Category
Fault / Problem
Possible Cause
Remedial Action
PC Configuration
No PC
Configuration SW
connection
Check IP settings, check proper cable connections. The
PC should be connected to the Ethernet port of the
Touchpoint Pro Control Module.
Check that the remote connection port is open. Refer to
section 7.5 Enabling TPPR’s Remote Connection Port
for details.
Ring Fault
Ring Fault
Message
Ring circuit fault
or Module failure
See Chapter 15 Ring Faults
Ring Oscillation
Fault
Ring faults are
present or have
occurred on the
system when
commissioning a
module or ring
circuit.
This may occur
when ring wiring
faults are present
on two or more
unconfigured
modules, or un-
initialised foreign
(unrecognised)
modules are
present on the
ring
Remedial action:
1. Check and correct the ring wiring
2. Remove the unconfigured or foreign modules
3. Clear the ring fault from the system
4. Refit the unconfigured or foreign modules in turn and
continue with commissioning
5. See Chapter 19 Ring Communication Errors
System
System does not
start
Check power supply / wiring, check fuses. Check RCD
and UPS/Battery Backup if fitted.
System
Ring
communication
faults observed
See Chapter 19 Ring Communication Errors
Check the Active Events screen for details of the
location of the connection break.
or
Check the LEDs on each Ring Coupling Module (RCM)
in the system. The LED flashes to indicate that data is
being received, therefore if an LED is not lit, there is a
problem in the preceding section of the ring network.
LEDs on the Ring coupling module indicate the
presence of an incoming signal and they do not take into
account the quality of the incoming signal.
Check the cables and connections in the area where the
fault is indicated.
System
The Event History
file is too large to
be viewed
The event history
file has become
too large for the
local system
memory to
process it
Refer to Ch.13.14 Managing the Integral SD Card and
replace the SD Card.
To view previously stored information, contact your local
service representative for help.
System
The system is
consistently
reporting CCB
communication
failure
There is a small
chance that the
CCB has failed
If the problem cannot be remedied by a power cycle,
contact your local service representative for help.
System
CCB version
mismatch
CCB-M and CCB-
R have different
firmware versions
1. Ensure both CCBs have the same revision level
firmware.
2. Remove CCB with lowest firmware version until
replacement can be fitted (Update CCB configuration in
controller).
User Interface
(Touchscreen)
Lost Admin
password
User error
A Honeywell authorised engineer is required to create a
new Admin user. Forgotten passwords cannot be
recovered.

Honeywell touchpoint Pro Specifications

General

Brand	Honeywell
Model	touchpoint Pro
Category	Control Systems
Language	English