CHAPTER 25
Packing and Returning Components
•
Contacting Customer Support to Obtain Return Material Authorization on page 183
•
Guidelines for Packing Hardware Components for Shipment on page 184
•
Returning a Hardware Component to Juniper Networks, Inc. on page 184
•
Packing MX5, MX10, MX40, and MX80 Routers for Shipment on page 185
Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or
replacement,obtain a ReturnMaterial Authorization(RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html.
183Copyright © 2017, Juniper Networks, Inc.
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