Juniper MX10 - Part 7 Contacting Customer Support and Returning the Chassis or

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PART 7

Contacting Customer Support and

Returning the Chassis or Components

•

Contacting Customer Support on page 175

•

Locating Component Serial Numbers on page 177

•

Packing and Returning Components on page 183

173Copyright © 2017, Juniper Networks, Inc.

Table of Contents

Default Chapter3
- Table of Contents3
- List of Figures11
- About the Documentation17
- Overview23
  - System Overview23
  - Line Card Components and Descriptions23
Chapter 1 System Overview25
- System Overview25
  - MX5, MX10, MX40, and MX80 Router Overview25
- Figure 1: MX5 Router26
- Figure 2: MX10 Router26
- Figure 3: MX40 Router26
- Figure 4: MX80 Router27
- MX5, MX10, MX40, and MX80 Router Models27
- System Overview27
- Table 3: MX5 Router Models27
- Table 4: MX10 Router Models28
- Table 5: MX40 Router Models28
- Table 6: MX80 Router Models28
- MX5, MX10, MX40, and MX80 Hardware Components and CLI Terminology29
- Table 7: MX5, MX10, MX40, and MX80 Routers Hardware Components and CLI29
Chapter 2 Chassis Components and Descriptions31
- MX5, MX10, MX40, and MX80 Chassis Description31
- Figure 5: Front View of the MX5 Router31
- Figure 6: Front View of the MX10 Router32
- Figure 7: Front View of the MX40 Router32
- Figure 8: Front View of the MX80 Router (Fixed Chassis)32
- MX5, MX10, MX40, and MX80 Baseboard Description33
- MX5, MX10, MX40, and MX80 Cable Management Bracket Description34
- MX5, MX10, MX40, and MX80 Front Panel Description35
- Alarm Leds on the MX5, MX10, MX40, and MX80 Front Panel37
- Component Leds on the MX5, MX10, MX40, and MX80 Front Panel37
Chapter 3 Cooling System Components and Descriptions41
- MX5, MX10, MX40, and MX80 Cooling System Description41
- Figure 15: Airflow through the MX5, MX10, MX40, and MX80 Routers41
- Figure 16: Fan Tray and Air Filter42
Chapter 4 Host Subsystem Components and Descriptions43
- MX5, MX10, MX40, and MX80 Routing Engine Description43
- MX5, MX10, MX40, and MX80 Routing Engine LED43
Chapter 5 Line Card Components and Descriptions45
- MX5, MX10, MX40, and MX80 Modular Interface Card Description45
- Mics Supported by MX Series Routers48
- Table 12: Mics Supported by MX240, MX480, MX960, MX2008, MX2010, and MX2020 Routers48
- Table 13: Mics Supported by MX5, MX10, MX40, MX80, and MX104 Routers50
- MX5, MX10, MX40, and MX80 Port and Interface Numbering52
- MX5, MX10, MX40, and MX80 Modular Interface Card Leds55
- Table 16: Tri-Rate MIC Leds55
Chapter 6 Power System Components and Descriptions57
- MX5, MX10, MX40, and MX80 Power System Description57
- MX5, MX10, MX40, and MX80 Power Supply LED60
- Table 17: Power Supply LED60
- Site Planning, Preparation, and Specifications61
  - Preparation Overview61
Chapter 7 Preparation Overview63
- MX5, MX10, MX40, and MX80 Router Environmental Specifications64
- Table 19: Router Environmental Specifications64
- MX5, MX10, MX40, and MX80 Router Grounding Specifications65
- MX5, MX10, MX40, and MX80 Site Preparation Checklist66
- Figure 25: Grounding Cable Lug66
- Table 20: MX80 Site Preparation Checklist66
- MX5, MX10, MX40, and MX80 Rack Requirements68
- Table 21: MX5, MX10, MX40, and MX80 Rack Requirements and68
- MX5, MX10, MX40, and MX80 Routers Clearance Requirements for Airflow and Hardware Maintenance69
- MX5, MX10, MX40, and MX80 Installation Summary72
- Preparation Overview63
  - MX5, MX10, MX40, and MX80 Routers Physical Specifications63
  - Table 18: MX5, MX10, MX40, and MX80 Physical Specifications63
Chapter 8 AC Power Specifications and Requirements75
- MX5, MX10, MX40, and MX80 Routers AC Power Specifications75
- Power Consumption for an AC-Powered MX5, MX10, MX40, and MX8075
- AC Power Circuit Breaker Requirements for the MX5, MX10, MX40, and MX8075
- AC Power Cord Specifications for MX5, MX10, MX40, and MX80 Routers78
- Table 28: AC Power Cord Specifications78
Chapter 9 DC Power Specifications and Requirements81
- MX5, MX10, MX40, and MX80 Routers DC Power Specifications81
- DC Power Source Cabling for MX5, MX10, MX40, and MX80 Routers84
- DC Power Cable Specifications for MX5, MX10, MX40, and MX80 Routers85
Chapter 10 Transceiver and Cable Specifications87
- Edge Routers87
- Understanding Fiber-Optic Cable Signal Loss, Attenuation, and Dispersion88
  - Signal Loss in Multimode and Single-Mode Fiber-Optic Cable88
  - Attenuation and Dispersion in Fiber-Optic Cable88
- Calculating Power Budget and Power Margin for Fiber-Optic Cables89
- Routing Engine Interface Cable Specifications for MX5, MX10, MX40, and MX8091
  - Routers91
  - Table 35: Cable Specifications for Routing Engine Management91
Chapter 11 Port Cable and Pinout Specifications93
- Table 36: RJ-45 Connector Pinout for the AUX and CONSOLE Ports93
- Connector Pinouts for the ETHERNET Port on MX5, MX10, MX40, and MX80 Routers94
- Table 37: RJ-45 Connector Pinout for the Routing Engine ETHERNET Port94
- Part 3 Initial Installation and Configuration95
Chapter 12 Unpacking the MX5, MX10, MX40, and MX80 Routers97
- Table 38: Parts List for a Fully Configured Router98
- Verifying the MX5, MX10, MX40, and MX80 Routers Parts Received98
- Table 39: Accessory Box Parts List99
- Connector Pinouts for the AUX and CONSOLE Ports on MX5, MX10, MX40, and MX80 Routers93
- Tools and Parts Required to Unpack MX5, MX10, MX40, and MX80 Routers97
- Unpacking MX5, MX10, MX40, and MX80 Routers97
Chapter 13 Installing the Mounting Hardware101
- MX80 Routers102
- Figure 31: Front-Mounting the Brackets on MX5, MX10, MX40, and MX80102
- Figure 32: Center-Mounting the Brackets on MX5, MX10, MX40, and MX80103
- Figure 30: Installing the Cable Management Bracket101
- Installing the Mounting Hardware101
- Installing the MX5, MX10, MX40, and MX80 Cable Management Bracket101
Chapter 14 Installing the MX5, MX10, MX40, and MX80 Routers105
- MX5, MX10, MX40, and MX80 Installation Summary105
- Tools Required to Install MX5, MX10, MX40, and MX80 Chassis in the Rack106
- Installing MX5, MX10, MX40, and MX80 Chassis in the Rack107
- Figure 33: Installing the Front-Mounted Router in the Rack108
- Figure 34: Installing the Center-Mounted Router in the Rack108
Chapter 15 Connecting the MX5, MX10, MX40, and MX80 Routers to Power109
- Tools and Parts Required for MX5, MX10, MX40, and MX80 Router Grounding and Power Connections109
- Grounding MX5, MX10, MX40, and MX80 Routers110
- Connecting Power to an AC-Powered MX5, MX10, MX40, and MX80 Router111
- Figure 35: Grounding Points on MX5, MX10, MX40, and MX80 Routers111
- Powering on an AC-Powered MX5, MX10, MX40, and MX80 Router112
- Connecting Power to a DC-Powered MX5, MX10, MX40, and MX80 Router113
- Figure 36: Connecting DC Power to the Router115
- Powering on a DC-Powered MX5, MX10, MX40, and MX80 Router116
- Powering off MX5, MX10, MX40, and MX80 Routers117
Chapter 16 Connecting the MX5, MX10, MX40, and MX80 Routers to the Network119
- Connections119
- Connecting MX5, MX10, MX40, and MX80 Routers to Management Devices119
- Connecting Interface Cables to MX5, MX10, MX40, and MX80 Routers121
- Figure 39: Routing Engine Console and Auxiliary Cable Connector121
- Figure 40: Auxiliary and Console Ports121
- Figure 41: Attaching a Cable to a MIC122
Chapter 17 Initially Configuring the MX5, MX10, MX40, and MX80 Routers123
- Initially Configuring MX5, MX10, MX40, and MX80 Routers123
- Installing and Replacing Components127
Chapter 18 Replacing Cooling System Component129
- Installing an MX5, MX10, MX40, and MX80 Air Filter129
- Replacing an MX5, MX10, MX40, and MX80 Air Filter130
- Installing an MX5, MX10, MX40, and MX80 Fan Tray132
- Figure 44: Installing the Air Filter132
- Replacing an MX5, MX10, MX40, and MX80 Fan Tray133
Chapter 19 Replacing Line Card Components135
- Installing an MX5, MX10, MX40, and MX80 MIC135
- Figure 48: Installing the Septum136
- Figure 49: Installing a MIC137
- Installing an MX10, MX40, MX80, and MX104 Dual-Wide MIC138
- Figure 50: Removing the Septum138
- Replacing an MX5, MX10, MX40, and MX80 MIC140
- Replacing a Cable on an MX5, MX10, MX40, and MX80 MIC148
  - Removing a Cable on an MX5, MX10, MX40, and MX80 MIC148
  - Installing a Cable on an MX5, MX10, MX40, and MX80 MIC149
- Installing a Cable on an MX5, MX10, MX40, and MX80 MIC150
- Installing an MX5, MX10, MX40, and MX80 Transceiver151
- Replacing an MX5, MX10, MX40, and MX80 SFP or XFP Transceiver152
Chapter 20 Replacing Power System Components157
- Installing an MX5, MX10, MX40, and MX80 AC Power Supply157
- Replacing an MX5, MX10, MX40, and MX80 AC Power Supply158
- Replacing an MX5, MX10, MX40, and MX80 AC Power Supply Cord161
  - Disconnecting an MX5, MX10, MX40, and MX80 AC Power Supply Cord161
  - Connecting an MX5, MX10, MX40, and MX80 AC Power Supply Cord161
- Connecting an MX5, MX10, MX40, and MX80 AC Power Supply Cord162
- Installing an MX5, MX10, MX40, and MX80 DC Power Supply162
- Figure 62: Installing a DC Power Supply164
- Figure 63: Connecting the DC Power Cables164
- Replacing an MX5, MX10, MX40, and MX80 DC Power Supply165
- Replacing an MX5, MX10, MX40, and MX80 DC Power Supply Cable169
- Connecting an MX5, MX10, MX40, and MX80 DC Power Supply Cable173
- Figure 69: Connecting Power Cables to the DC Power Supply174
- Maintaining the Chassis and Components177
Chapter 21 Maintaining Components179
- Maintaining the MX5, MX10, MX40, and MX80 Air Filter180
- Maintaining the MX5, MX10, MX40, and MX80 Fan Tray180
- Maintaining the MX5, MX10, MX40, and MX80 Mics181
- Maintaining Cables that Connect to MX5, MX10, MX40, and MX80 Mics182
- Maintaining the MX5, MX10, MX40, and MX80 Power Supplies183
- Maintaining the MX5, MX10, MX40, and MX80 Routing Engine184
- Maintaining Components179
  - Tools and Parts Required to Maintain MX5, MX10, MX40, and MX80 Routers179
  - Routine Maintenance Procedures for MX5, MX10, MX40, and MX80 Routers179
- Part 6 Troubleshooting187
- Troubleshooting187
Chapter 22 Troubleshooting Components189
- Front Panel Leds190
- Component Leds190
- Troubleshooting the MX5, MX10, MX40, and MX80 Fan Tray191
- Troubleshooting the MX5, MX10, MX40, and MX80 Mics192
- Troubleshooting the MX5, MX10, MX40, and MX80 Power Supplies192
- Components193
- Part 7 Contacting Customer Support and Returning the Chassis or195
- Troubleshooting Components189
  - Troubleshooting Resources for MX5, MX10, MX40, and MX80 Routers189
    - Command-Line Interface189
    - Chassis and Interface Alarm Messages189
Chapter 23 Contacting Customer Support197
Chapter 24 Locating Component Serial Numbers199
- Displaying MX5, MX10, MX40, and MX80 Components and Serial Numbers199
- MX5, MX10, MX40, and MX80 Chassis Serial Number Label200
- Figure 70: Serial Number ID Label200
- Figure 71: MX5, MX10, MX40, and MX80 Chassis Serial Number Label200
- MX5, MX10, MX40, and MX80 Fan Tray Serial Number Label201
- Figure 72: MX5, MX10, MX40, and MX80 Fan Tray Serial Number Label201
- MX5, MX10, MX40, and MX80 MIC Serial Number Label202
- Figure 73: 20-Port MIC Serial Number Label202
- Figure 74: 40-Port MIC Serial Number Label202
- MX5, MX10, MX40, and MX80 Power Supply Serial Number Label203
- Figure 75: 2-Port MIC Serial Number Label203
- Figure 76: Power Supply Serial Number Label204
Chapter 25 Packing and Returning Components205
- Contacting Customer Support to Obtain Return Material Authorization205
- Guidelines for Packing Hardware Components for Shipment206
- Returning a Hardware Component to Juniper Networks, Inc206
- Packing MX5, MX10, MX40, and MX80 Routers for Shipment207
- Safety and Compliance Information209
Chapter 26 General Safety Guidelines and Warnings211
- Definitions of Safety Warning Levels212
- Qualified Personnel Warning214
- Fire Safety Requirements215
- Warning Statement for Norway and Sweden216
Chapter 27 Installation Safety Guidelines and Warnings219
- Installation Instructions Warning219
- MX5, MX10, MX40 and MX80 Chassis Lifting Guidelines220
- Ramp Warning220
- Rack-Mounting and Cabinet-Mounting Warnings221
- Grounded Equipment Warning225
Chapter 28 Radiation and Laser Warnings227
- Laser and LED Safety Guidelines and Warnings227
- Radiation from Open Port Apertures Warning229
Chapter 29 Maintenance and Operational Safety Guidelines and Warnings231
- Battery Handling Warning231
- Jewelry Removal Warning232
- Lightning Activity Warning233
- Operating Temperature Warning234
- Product Disposal Warning235
Chapter 30 Electrical Safety Guidelines and Warnings237
- General Electrical Safety Guidelines and Warnings237
- Prevention of Electrostatic Discharge Damage238
- Figure 79: Placing a Component into an Antistatic Bag239
- AC Power Electrical Safety Guidelines240
- AC Power Disconnection Warning241
- DC Power Copper Conductors Warning241
- DC Power Disconnection Warning242
- DC Power Grounding Requirements and Warning244
- DC Power Wiring Sequence Warning245
- DC Power Wiring Terminations Warning246
- Midplane Energy Hazard Warning248
- Multiple Power Supplies Disconnection Warning248
- Action to Take after an Electrical Accident248
- Site Electrical Wiring Guidelines for MX Series Routers249
Chapter 31 Agency Approvals and Compliance Statements251
- Agency Approvals for MX Series Routers251
- Compliance Statements for EMC Requirements for Juniper Networks252
- Compliance Statements for Environmental Requirements for Juniper Networks253
  - Devices253
- Compliance Statements for NEBS254
- Compliance Statements for Acoustic Noise for MX5, MX10, MX40, and MX80254

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