19-13
Troubleshooting > Troubleshooting When Printing or Copying Image
Leading edge or back of
the paper becomes
soiled.
Have you checked your
operation environment?
Check your operation
environment, and adjust the
room temperature.
Step 1 Check the
operation
environment.
Have you checked the condition
and settings of paper or
originals?
Check the condition and
settings of paper or originals.
Step 2 Check the
condition and
setting of paper or
originals.
Have you checked the status of
ink container?
Take appropriate actions
according to the status of ink
container.
Step 3 Check the
status of ink
container.
Is there any paper dust or ink
dirt in the machine or option
unit?
Clean the machine and option
unit.
Step 4 Clean the
machine and
option unit.
Are you using paper that is
prone to ink bleeding?
Change to recommended paper
type, do a sample print, and
check the image.
―
Is the print side (front or back) of
the paper loaded facing the
wrong way?
When feeding from the
Multipurpose Tray or Paper
Feeder (Cassette 5 to 8), load
the paper with the print side up.
When feeding from a main unit
paper source (Cassette 1 to 4),
load the paper with the print side
down.
page 7-15
Are there any torn, holes, or
watermarks on the paper?
Replace the paper with new
one.
―
Are you using paper of width A3
(297 mm) or wider, and there
are holes or a cut shape on the
right side?
Change to paper without holes
or a cut shape.
Reverse the orientation of the
loaded paper.
―
Are you printing a high coverage
image on thick paper or inkjet
matte paper?
Select [High Print Coverage
Mode] in [Inkjet Matte Paper
Action] of the System Menu. Or,
change the print resolution to
1,200 dpi from the printer driver.
page 15-20
Printer Driver
User Guide
Is the leading edge of the paper
bended or wrinkled?
Fan the paper, then tap it on a
level surface.
page 7-8
If the problem is not resolved
even if the paper is loaded
correctly, the image conveying
belt inside the machine may be
dirty. Contact your service
representative.
―
Symptom Checkpoints Corrective Actions Reference Page
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