Note: If you have just installed an adapter or memory, the server might have a memory-address
conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you receive any error messages while you use the software, see the information that comes with the
software for a description of the messages and suggested solutions to the problem.
3. Contact your place of purchase of the software.
Storage drive problems
Use this information to resolve issues related to the storage drives.
•
“Server cannot identify a drive” on page 332
• “Multiple drives fail” on page 333
• “Multiple drives are offline” on page 333
• “A replacement drive does not rebuild” on page 333
• “Green drive activity LED does not represent actual state of associated drive” on page 333
• “Yellow drive status LED does not represent actual state of associated drive” on page 333
• “U.3 NVMe drive can be detected in NVMe connection, but cannot be detected in Tri-mode” on page 334
Server cannot identify a drive
Complete the following steps until the problem is solved.
1. Observe the target yellow drive status LED. If the LED is lit, it indicates a drive fault.
2. If the status LED is lit, remove the drive from the bay, wait for 45 seconds, and reinsert the drive. Make
sure that the drive assembly connects to the drive backplane.
3. Observe the target green drive activity LED and the yellow status LED and perform corresponding
operations in different situations:
• If the green activity LED is flashing and the yellow status LED is not lit, the drive is identified by the
controller and is working correctly. Run the diagnostics tests for the drives. When you start a server
and press the key according to the on-screen instructions, the LXPM interface is displayed by default.
(For more information, see the “Startup” section in the LXPM documentation compatible with your
server at
https://pubs.lenovo.com/lxpm-overview/.) From the Diagnostic page, click Run Diagnostic ➙
Disk Drive Test.
• If the green activity LED is flashing and the yellow status LED is flashing slowly, the drive is identified
by the controller and is rebuilding.
• If neither LED is lit or flashing, check whether the drive backplane is correctly seated. For details, go
to step 4.
• If the green activity LED is flashing and the yellow status LED is lit, replace the drive.
4. Make sure that the drive backplane is correctly seated. When it is correctly seated, the drive assemblies
correctly connect to the backplane without curving or causing movement of the backplane.
5. Reseat the backplane power cable and repeat steps 1 through 3.
6. Reseat the backplane signal cable and repeat steps 1 through 3.
7. Suspect the backplane signal cable or the backplane:
• Replace the affected backplane signal cable.
• Replace the affected backplane.
332
ThinkSystem SR630 V4 User Guide
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