Action Yes No
Step 7
Note: Before performing this step, write down the following
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
a Reattach the communications cable.
b POR the printer.
c Send the printer a print job.
Does the error remain?
Go to step 8. Go to step 10.
Step 8
a POR the printer.
b Send a different print job to the printer.
Does the error remain?
Go to step 9. Go to step 10.
Step 9
a Upgrade the firmware.
Note: Contact your next level of support for the correct firmware
level to use.
b POR the printer.
c Send the printer a print job.
Does the error remain?
Go to step 31. Go to step 10.
Step 10
Is the device an MFP?
Go to step 11. Go to step 13.
Step 11
Run a copy job.
Does the error remain?
Go to step 31. Go to step 12.
Step 12
Run a scan to PC job.
Does the error remain?
Go to step 31. Go to step 13.
Step 13
Is there optional memory installed?
Go to step 14. Go to step 16.
Step 14
a Reinstall the memory.
b Send a print job to the printer.
Does the error remain?
Go to step 15. Go to step 16.
4514-420, -430
Diagnostic information
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