System Overview
30
Mitel 415/430 as of R4.1
syd-0580/1.2 – R4.1 – 08.2016
Tab. 11 Planning and configuration applications
Mitel OpenCount
• MitelOpenCount is a software package used for the call logging manage-
ment on the communication system. It consists for selected sectors of basic,
comfort and premium solutions and is installed on an external server.
Mitel BusinessCTI
• Powerful Unified Communications solution
• Presence management with calendar integration
• Instant Messaging (chat), video, SMS and e-mail functions
• Compatibility with the federation between Mitel Business CTI servers and/or
Microsoft Lync and OCS
• Easy integration into CRM and ERP systems
• Compatible with other call managers
• Clients for PC (Windows, Mac) and mobile phones/tablets (Android/IOS)
available
• Optional additional modules Mitel BusinessCTI Analytics
MiContact Center
Business
• Contact Center on a location with up to 80 agents
• Progress reports
• Real-time monitoring
• Dynamic agents and wait loop control
• Screen pop
• Intelligent Messaging
• Multimedia compatibility
Mitel Border Gateway
(MBG)
• Highly scalable solution which offers mobile and external workers secure
and seamless access to the company's voice and data applications, regard-
less of their location.
Mitel Alarm Server
• Specially designed for use in hospitals and nursing homes, industries and
businesses as well as public domains.
• Mitel Alarm Server monitors processes, activates the required services, sets
off alarms based on predefined samples or notifies selected recipients via
paging, e-mail, SMS or voice message.
• The alarm can be set off via a nurse call or fire-alarm system (ESPA inter-
face), via a key predefined on the Mitel DECT or system phone, an alert but-
ton, web client, or by calling the alarm server (audio guide), or via e-mail
(subject line analysis).
Application Main features
Mitel CPQ
• Web-based planning application for Mitel communication platforms (CPQ = Con-
figuring Planning Quoting)
• Uses project data to calculate the necessary communication server complete with
terminals, interface cards, modules and licences
• Country-specific adaptations possible for accessories
• Stored price lists and configurable quote compilation
• No installation necessary
WebAdmin
• Web-based configuration tool for configuring and monitoring a single system or
an entire network (AIN)
• Access control with user accounts and predefined authorization profiles
• Special accesses for hospitality solutions
• Integrated online help and configuration assistant
• Integrated in the communication server software package
Application Main features
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