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Mitel
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Mitel 430 User Manual
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MIV
OICE OFFICE
400
SYSTEM FUNCTIONS AND F
EATURES
MITEL
415/430/470 AND V
IRTUAL APPLIANCE AS OF VERSI
ON
R4
.1
SYSTE
M MAN
UAL
syd-0570_en / 1.2 – R4.1 – © 08
.2016
2
Table of Contents
Table of Contents
3
Product and Safety Information
13
About Mitel
13
Product Information
13
Safety Information
16
Data Protection
17
About this Document
18
Limited Warranty (Australia Only)
20
Repair Notice
21
Warranty Repair Services
21
After Warranty Service
22
System Interfaces
23
Network Interfaces
24
Basic Access Variants
24
Basic Rate Interface BRI-T
24
Basic Rate Interfaces BRI-S External
25
Point-To-Point and Point-To-Multipoint Connections
26
Primary Rate Interface PRI
30
Clock Synchronization
31
Digital Down-Circuit Connection with QSIG
32
Direct Dialling out (DDO)
33
Sip
34
What Is SIP
34
System Components
35
Security Aspects with Voip
38
SIP in Mivoice Office 400
40
SIP Rfcs Supported by Mivoice Office 400
41
SIP Access
43
Analogue Network Interfaces
44
Analogue Down-Circuit Connection
44
Attenuation on Analogue Network Interfaces
46
Terminal Interfaces
47
Digital User-Network Interfaces
47
Terminal Interface BRI-S
47
DSI Terminal Interfaces
49
IP Terminal Interface
50
Analogue Terminal Interfaces
51
Special Interfaces
52
Ethernet Interfaces
52
Interface for Door Intercom System
53
Interface for General Bell
53
Numbering Plan
54
Numbering Plan Identifiers
54
The System's Numbering Plan
56
Categories in the Numbering Plan
57
Exchange Access Categories
59
Category for Abbreviated Dialling
59
Category for Emergency Number
60
Category for Users
61
Internal Users
61
Integrating Mobile and External Phones
61
Mitel Mobile Client / Mitel Mobile Client Controller
64
Virtual Terminals
65
PISN Users
65
Separate Regional Prefix Category
69
Shared Numbering Plan
69
PISN with Different Regions
70
Identification Elements
71
Internal and External Ringing Patterns
71
Displaying Numbers (CLIP) and Names (CNIP)
73
Displaying the CLIP
74
CLIP with Incoming Calls
75
Analysing and Editing the CLIP
75
Presentation of the CLIP on the Terminal
77
Replicating the Name Display in the Communication Server
77
Flow Charts for Name Identification (CNIP)
78
CLIP with Outgoing Calls
80
Creating the CLIP in the Communication Server
80
Entering a Fixed CLIP
80
Suppressing CLIP / COLP (CLIR / COLR)
81
CLIP Flowcharts for Outgoing Calls
81
CLIP Display with a Virtual Network PISN User
84
Display for Call Forwarding Unconditional
84
Information Displayed to the Called User
84
Outgoing Call with Local Call Forwarding
85
Incoming Call with CDE Overflow
85
Incoming Call that Is Already Redirected
85
Information Displayed to the Calling User
86
Incoming Call with Local Call Forwarding
86
Incoming Call with CDE Overflow
87
Outgoing Call with Non-Local Redirection
87
CLIP / COLP Settings
87
Users
89
PISN User
90
Trunk Group
90
CLIP/CLIR Settings
92
Numbering Plan
92
Examples of CLIP Displays in the PISN
93
PISN-Internal Calls
94
Outgoing Calls to the Public Network
96
Incoming Calls from the Public Network
99
CLIP Format for Transit Connections in Networks
102
CLIP on Analogue Exchange Accesses
102
Routing Elements
103
Overview
103
Trunk Groups
107
Trunk Groups of Network Interfaces
108
Routing Functions of the Trunk Group for Incoming Calls
110
Trunk Group Identification Functions
110
Other Trunk Group Functions and Settings
111
Route
113
The Route's Routing Functions
114
Routing an Outgoing Call to a Trunk Group
114
Other Routing Functions for Outgoing Calls
115
Direct Dialling Plan (DDI Plan)
117
Call Distribution Element (CDE)
120
Call Destination
121
Routing Functions for Incoming Calls
126
Routing Functions for Outgoing Calls
127
Other Functions and Settings of the CDE
127
Switch Groups
128
User Group
131
Ordinary User Groups
132
Elements of a User Group
132
Call Distribution in the Member Group
134
Large User Groups
139
User Groups for Voice Mail and Other Applications
139
User Groups 14, 15 and 16
140
User Group 14, 15 and 16
141
User Groups 30 - 99
141
Application Example for a User Group
141
User Configuration
142
Routing Functions for Incoming Calls
142
Routing Functions for Outgoing Calls
143
Operator Phone
144
Routing Functions for Incoming Calls
144
Routing Functions for Outgoing Calls
145
Two-Company System
146
Capolinea
147
General Bell
149
Key Telephones
149
Using Terminals as Key Telephones
149
KT Lines and Line Keys
151
Incoming Calls Via a KT Line
153
Outgoing Calls Via a KT Line
155
Application Examples for Key Telephones
156
Destination KT
157
Queue with Announcement (Number in Queue)
159
ACD Server
160
Call Routing
163
Overview
163
Internal Traffic
163
Internal Destinations
163
Dialling Internal Destinations Via External Call Numbers
164
Internal Digit Barring
167
Internal Ringing Duration
167
Incoming Traffic
168
Routing
168
Call from the Public Network
170
Call from the Private Leased-Line Network
172
CLIP-Based Routing
175
Blacklist
175
CLIP Based Routing
176
Personal Call Routing
178
Call Forwarding Unconditional if no Answer
178
CDE Alternative Destinations
178
Default Call Forwarding Per User
178
Response if Busy
180
Response if the Call Destination Is Busy
180
Forwarding a Call if Busy
184
Not Forwarding a Call if Busy
185
Release Destination if Incoming Dialling Is Incomplete
185
Response if Unobtainable
186
Emergency Routing
188
Routing if the Call Destination Is Busy
188
Release Destination if Dialling Is Incomplete
189
Automatic Reject of Collect Calls
190
Outgoing Traffic
191
Routing
191
Digit Barring
192
Call to the Public Network
196
Routing the Call
199
Call to the Public Network Via a Key Telephone
200
Call to the Public Network Via an Operator Console
201
Call to the Public Network with External Numbering Plan
201
Call to a Virtual Network PISN User
201
Exchange Access Authorization
203
Priority Exchange Allocation
203
Default Setting
204
Call to the Private Leased-Line Network
205
Call to a DSS1 Terminal Equipment on the S Bus (DDO)
206
Least Cost Routing (LCR)
207
Direct or Indirect Selection of the Network Provider
207
LCR Function
209
Allocating the Internal Routing Table (LCR Table)
212
Selecting the Network Provider (Routing Tables)
215
Time Zones
216
Alternative Routing (Fallback Routing)
216
Restricted Scope of Performance by a Network Provider
217
Conversion and Routing (Network Provider Table)
217
Bypassing LCR Manually (Forced Routing)
220
LCR with Key Telephones
221
LCR in the Private Leased-Line Network
221
Call Logging and Data Protection
222
Examples of LCR
222
Higher-Level LCR Settings
224
Exchange-To-Exchange Connection
224
Exchange-To-Exchange Connections
224
Setting up Exchange-To-Exchange Connections
226
Clearing down Exchange-To-Exchange Connections
226
Possible Exchange-To-Exchange Connections
228
Transferring Call Forwarding Unconditional to the Exchange
231
Call Deflection
232
Three-Party Connections in the Exchange
234
Transit Routing in the Private Leased-Line Network
237
From the Public Network to the Private Leased-Line Network
238
From the Private Leased-Line Network into the Public Network
241
From the Private Leased-Line Network into the Private Leased-Line Network
245
Testing Overflow Routing in the PISN
246
Overflow Routing Within the Private Leased-Line Network
247
Overflow Routing Via the Public Network
248
Configuration Example
249
Break-Out
251
Data Service
255
Overview
255
Data-Service Connections and Destination Tables
255
Routing in the Private Leased-Line Network
259
User-To-User Signalling (UUS)
260
Fax Service
261
Call Logging (CL)
262
Overview
262
Individual Charge Counting or ICC
265
Cumulative Counter
265
Surcharge Calculator
267
ICC Reports
268
Call Logging for Outgoing Calls (OCL)
271
General OCL Settings
272
Surcharge Calculator
273
Data Protection
275
Cost Centres
275
Charge Management
277
Virtual Charges
277
Call Logging for Incoming Calls (ICL)
278
Call Data Output
280
Output Types
281
Printer Faults
281
Output Formats
282
Structure of the PC5 Output Format
283
Data Fields of the PC Format
285
Explanation of the Data Fields
285
Serial Number
292
Examples of the PC5 Output on a Stand-Alone Communication
293
Server
293
Outgoing Calls to the Public Network
293
Incoming Calls from the Public Network
293
Examples of PC5 Output in a PISN
299
Protocol Format
303
Invoice Format
306
Output Formats PC1 to PC4
307
PC1 Format
310
PC2 Format
311
PC3 Format
312
PC4 Format
313
Features
315
Overview
315
Description Categories and Terminology
316
Information about the System Phones
317
Terminology
318
Network Services, Authorizations and Operation
318
ISDN Services Supported by the System
318
External Services and Internal Features
318
ISDN Supplementary Services Supported
320
Notifications Supported by the System
322
SIP-RFC Supported by Mivoice Office 400
323
Features in the Private Network
323
Networking with QSIG
323
Virtual Networking in the ISDN Network
324
Features in the Up-Circuit Communication Server
324
Features Operated Via QSIG
325
User-Unrelated Features
325
User-Related Features
325
User-Related Authorizations
326
Exchange Access Authorizations
326
Operating the Features on the Terminal
327
Feature Activation
327
Configurable Keys
328
Languages Supported
329
One Number Concept and Personal Call Routing
331
Call Forwarding Unconditional Functions
333
Call Forwarding Unconditional (CFU)
333
Call Forwarding Unconditional to Exchange
336
Wait for Connection
336
Examples of Call Forwarding Unconditional
337
Follow Me
339
Call Forwarding on no Reply (CFNR)
340
Deflecting a Call During the Ringing Phase (CD)
342
Reject Call
344
Twin Mode / Twin Comfort
345
Do Not Disturb
347
Substitution
348
DECT Follow Me
349
DECT Follow Me in a Network with 2, 3 or 4 Systems
350
Organising Absences on the Workstation
351
Absence Information
352
Connections Involving Several Users
353
Music on Hold
353
Hold (Enquiry Call)
356
Enquiry Call with Return to Initial Call
357
Brokering (Switching Back and Forth between Two Calls)
358
Conference
359
Variable and Preconfigured Conference
360
Three-Party Conference from an Enquiry Call
362
Conference Bridge
363
Call Transfer (Switching)
366
Call Transfer with Prior Notice
366
Call Transfer Without Prior Notice
367
Call Transfer if Busy
369
Recall
371
Call Acceptance
372
Added Features
373
Voice Mail System
373
Overview
373
Voice Memory Capacity and Voice Channels
374
Operation of the Voice Mail Functions
375
Recording Greetings with the PC and Uploading Them Onto the Communication System
376
Audio Guide
377
Auto-Attendant
377
Scope
380
Access Concept
382
System Configuration
382
Functions in Prefix Dialling
383
Suffix Dialling Functions
384
Dialling by Name
386
End-Of-Selection Signal
386
Call Waiting
388
Intrusion
390
Silent Intrusion
392
Normal Announcement to One or more Users
394
Emergency Announcement to One or more Users
399
Duplex Mode
400
Charge Recall
402
Picking up a Call
404
Hotline
405
Sending and Reading Text Messages
407
Message Function
408
Leave Message
410
Text Messages
411
Park
412
Local Call Parking
412
Central Call Parking
414
Call Parking Function of the Key Telephone
415
Call Parking Function on the Operator Console
416
Callback if User Busy / Free
416
Callback if User Busy
416
Callback to Free User
418
Wait until Free
419
Team Functions
420
Locking and Unlocking Terminals
421
Locking / Unlocking Terminals (Telephone Lock)
422
Unlocking the Terminal for each Call
423
Making Calls with Your Own Settings on a Third-Party Phone
425
Private Calls with PIN
426
Appointment Call
427
Acceptance of a Call or Data Connection
428
Preliminaries
428
Accepting the Connection
430
Take (Taking a Call)
430
Fast Take (Pick up a Call or a Call Connection)
431
Room Monitoring (Baby Surveillance)
433
Detailed Description
434
Functions
434
Active Room Monitoring
435
Passive Room Monitoring
437
Call Recording
438
Special Features
441
Coded Ringing on General Bell
441
Answer General Bell
442
General Bell on Analogue Terminal Interface FXS
443
Announcement Service (Announcement Prior to Answering)
443
Queue with Announcement (Number in Queue)
449
Clear Configurations
451
LCR Function
452
Emergency Numbers
452
Suppression of the Call Number Display
454
Record Malicious Calls (MCID)
455
User Group: Logging in and Logging out
457
Home Alone
458
Switching Switch Groups
460
Switch Control Outputs
462
Door Function
463
Door Bell
463
Open Door
465
Dial Door Intercom
466
System Time and System Date
467
Free Seating
469
Dual Homing
470
Remote Control Features
472
Remote Controlling Features from Within the System
474
Remote Controlling Features from Outside the System
475
Time-Controlled Functions
475
Available Functions
476
Hospitality/Hotel
477
Features
478
Configuration and Operating Concept
479
Network Printer and Mitel 400 Print Spooler
481
Function Codes in Prefix Dialling
481
Setting up Phone Booths
484
PIN Telephony with Mitel Opencount
487
Message and Alarm Systems
489
Internal Messaging System for System Phones
489
Expanded Messaging System with 9D-DECT Phones
489
External Messaging and Alarm Systems
490
Message Handling
490
Alarm Handling
491
Alarm Trigger with ATAS
491
Alarm Trigger with Atas/Ataspro
494
Functions with Mitel Alarm Server
495
Interface Descriptions
498
Features Overview
498
Other manuals for Mitel 430
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264 pages
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Mitel 430 Specifications
General
Protocols
SIP
Ethernet Ports
2 x 10/100 Mbps
Wall Mountable
Yes
Power
PoE (Power over Ethernet) IEEE 802.3af
Speakerphone
Full duplex
Programmable Keys
8
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