Name: Mitel 430
Brand: Mitel
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MIVOICE OFFICE 400

SYSTEM FUNCTIONS AND FEATURES

MITEL 415/430/470 AND VIRTUAL APPLIANCE AS OF VERSION R4.1

SYSTEM MANUAL

syd-0570_en / 1.2 – R4.1 – © 08.2016

Table of Contents3
Product and Safety Information13
About Mitel13
Product Information13
Safety Information16
Data Protection17
About this Document18
Limited Warranty (Australia Only)20
Repair Notice21
Warranty Repair Services21
After Warranty Service22
System Interfaces23
Network Interfaces24
Basic Access Variants24
Basic Rate Interface BRI-T24
Basic Rate Interfaces BRI-S External25
Point-To-Point and Point-To-Multipoint Connections26
Primary Rate Interface PRI30
Clock Synchronization31
Digital Down-Circuit Connection with QSIG32
Direct Dialling out (DDO)33
Sip34
What Is SIP34
System Components35
Security Aspects with Voip38
SIP in Mivoice Office 40040
SIP Rfcs Supported by Mivoice Office 40041
SIP Access43
Analogue Network Interfaces44
Analogue Down-Circuit Connection44
Attenuation on Analogue Network Interfaces46
Terminal Interfaces47
Digital User-Network Interfaces47
Terminal Interface BRI-S47
DSI Terminal Interfaces49
IP Terminal Interface50
Analogue Terminal Interfaces51
Special Interfaces52
Ethernet Interfaces52
Interface for Door Intercom System53
Interface for General Bell53
Numbering Plan54
Numbering Plan Identifiers54
The System's Numbering Plan56
Categories in the Numbering Plan57
Exchange Access Categories59
Category for Abbreviated Dialling59
Category for Emergency Number60
Category for Users61
Internal Users61
Integrating Mobile and External Phones61
Mitel Mobile Client / Mitel Mobile Client Controller64
Virtual Terminals65
PISN Users65
Separate Regional Prefix Category69
Shared Numbering Plan69
PISN with Different Regions70
Identification Elements71
Internal and External Ringing Patterns71
Displaying Numbers (CLIP) and Names (CNIP)73
Displaying the CLIP74
CLIP with Incoming Calls75
Analysing and Editing the CLIP75
Presentation of the CLIP on the Terminal77
Replicating the Name Display in the Communication Server77
Flow Charts for Name Identification (CNIP)78
CLIP with Outgoing Calls80
Creating the CLIP in the Communication Server80
Entering a Fixed CLIP80
Suppressing CLIP / COLP (CLIR / COLR)81
CLIP Flowcharts for Outgoing Calls81
CLIP Display with a Virtual Network PISN User84
Display for Call Forwarding Unconditional84
Information Displayed to the Called User84
Outgoing Call with Local Call Forwarding85
Incoming Call with CDE Overflow85
Incoming Call that Is Already Redirected85
Information Displayed to the Calling User86
Incoming Call with Local Call Forwarding86
Incoming Call with CDE Overflow87
Outgoing Call with Non-Local Redirection87
CLIP / COLP Settings87
Users89
PISN User90
Trunk Group90
CLIP/CLIR Settings92
Numbering Plan92
Examples of CLIP Displays in the PISN93
PISN-Internal Calls94
Outgoing Calls to the Public Network96
Incoming Calls from the Public Network99
CLIP Format for Transit Connections in Networks102
CLIP on Analogue Exchange Accesses102
Routing Elements103
Overview103
Trunk Groups107
Trunk Groups of Network Interfaces108
Routing Functions of the Trunk Group for Incoming Calls110
Trunk Group Identification Functions110
Other Trunk Group Functions and Settings111
Route113
The Route's Routing Functions114
Routing an Outgoing Call to a Trunk Group114
Other Routing Functions for Outgoing Calls115
Direct Dialling Plan (DDI Plan)117
Call Distribution Element (CDE)120
Call Destination121
Routing Functions for Incoming Calls126
Routing Functions for Outgoing Calls127
Other Functions and Settings of the CDE127
Switch Groups128
User Group131
Ordinary User Groups132
Elements of a User Group132
Call Distribution in the Member Group134
Large User Groups139
User Groups for Voice Mail and Other Applications139
User Groups 14, 15 and 16140
User Group 14, 15 and 16141
User Groups 30 - 99141
Application Example for a User Group141
User Configuration142
Routing Functions for Incoming Calls142
Routing Functions for Outgoing Calls143
Operator Phone144
Routing Functions for Incoming Calls144
Routing Functions for Outgoing Calls145
Two-Company System146
Capolinea147
General Bell149
Key Telephones149
Using Terminals as Key Telephones149
KT Lines and Line Keys151
Incoming Calls Via a KT Line153
Outgoing Calls Via a KT Line155
Application Examples for Key Telephones156
Destination KT157
Queue with Announcement (Number in Queue)159
ACD Server160
Call Routing163
Overview163
Internal Traffic163
Internal Destinations163
Dialling Internal Destinations Via External Call Numbers164
Internal Digit Barring167
Internal Ringing Duration167
Incoming Traffic168
Routing168
Call from the Public Network170
Call from the Private Leased-Line Network172
CLIP-Based Routing175
Blacklist175
CLIP Based Routing176
Personal Call Routing178
Call Forwarding Unconditional if no Answer178
CDE Alternative Destinations178
Default Call Forwarding Per User178
Response if Busy180
Response if the Call Destination Is Busy180
Forwarding a Call if Busy184
Not Forwarding a Call if Busy185
Release Destination if Incoming Dialling Is Incomplete185
Response if Unobtainable186
Emergency Routing188
Routing if the Call Destination Is Busy188
Release Destination if Dialling Is Incomplete189
Automatic Reject of Collect Calls190
Outgoing Traffic191
Routing191
Digit Barring192
Call to the Public Network196
Routing the Call199
Call to the Public Network Via a Key Telephone200
Call to the Public Network Via an Operator Console201
Call to the Public Network with External Numbering Plan201
Call to a Virtual Network PISN User201
Exchange Access Authorization203
Priority Exchange Allocation203
Default Setting204
Call to the Private Leased-Line Network205
Call to a DSS1 Terminal Equipment on the S Bus (DDO)206
Least Cost Routing (LCR)207
Direct or Indirect Selection of the Network Provider207
LCR Function209
Allocating the Internal Routing Table (LCR Table)212
Selecting the Network Provider (Routing Tables)215
Time Zones216
Alternative Routing (Fallback Routing)216
Restricted Scope of Performance by a Network Provider217
Conversion and Routing (Network Provider Table)217
Bypassing LCR Manually (Forced Routing)220
LCR with Key Telephones221
LCR in the Private Leased-Line Network221
Call Logging and Data Protection222
Examples of LCR222
Higher-Level LCR Settings224
Exchange-To-Exchange Connection224
Exchange-To-Exchange Connections224
Setting up Exchange-To-Exchange Connections226
Clearing down Exchange-To-Exchange Connections226
Possible Exchange-To-Exchange Connections228
Transferring Call Forwarding Unconditional to the Exchange231
Call Deflection232
Three-Party Connections in the Exchange234
Transit Routing in the Private Leased-Line Network237
From the Public Network to the Private Leased-Line Network238
From the Private Leased-Line Network into the Public Network241
From the Private Leased-Line Network into the Private Leased-Line Network245
Testing Overflow Routing in the PISN246
Overflow Routing Within the Private Leased-Line Network247
Overflow Routing Via the Public Network248
Configuration Example249
Break-Out251
Data Service255
Overview255
Data-Service Connections and Destination Tables255
Routing in the Private Leased-Line Network259
User-To-User Signalling (UUS)260
Fax Service261
Call Logging (CL)262
Overview262
Individual Charge Counting or ICC265
Cumulative Counter265
Surcharge Calculator267
ICC Reports268
Call Logging for Outgoing Calls (OCL)271
General OCL Settings272
Surcharge Calculator273
Data Protection275
Cost Centres275
Charge Management277
Virtual Charges277
Call Logging for Incoming Calls (ICL)278
Call Data Output280
Output Types281
Printer Faults281
Output Formats282
Structure of the PC5 Output Format283
Data Fields of the PC Format285
Explanation of the Data Fields285
Serial Number292
Examples of the PC5 Output on a Stand-Alone Communication293
Server293
Outgoing Calls to the Public Network293
Incoming Calls from the Public Network293
Examples of PC5 Output in a PISN299
Protocol Format303
Invoice Format306
Output Formats PC1 to PC4307
PC1 Format310
PC2 Format311
PC3 Format312
PC4 Format313
Features315
Overview315
Description Categories and Terminology316
Information about the System Phones317
Terminology318
Network Services, Authorizations and Operation318
ISDN Services Supported by the System318
External Services and Internal Features318
ISDN Supplementary Services Supported320
Notifications Supported by the System322
SIP-RFC Supported by Mivoice Office 400323
Features in the Private Network323
Networking with QSIG323
Virtual Networking in the ISDN Network324
Features in the Up-Circuit Communication Server324
Features Operated Via QSIG325
User-Unrelated Features325
User-Related Features325
User-Related Authorizations326
Exchange Access Authorizations326
Operating the Features on the Terminal327
Feature Activation327
Configurable Keys328
Languages Supported329
One Number Concept and Personal Call Routing331
Call Forwarding Unconditional Functions333
Call Forwarding Unconditional (CFU)333
Call Forwarding Unconditional to Exchange336
Wait for Connection336
Examples of Call Forwarding Unconditional337
Follow Me339
Call Forwarding on no Reply (CFNR)340
Deflecting a Call During the Ringing Phase (CD)342
Reject Call344
Twin Mode / Twin Comfort345
Do Not Disturb347
Substitution348
DECT Follow Me349
DECT Follow Me in a Network with 2, 3 or 4 Systems350
Organising Absences on the Workstation351
Absence Information352
Connections Involving Several Users353
Music on Hold353
Hold (Enquiry Call)356
Enquiry Call with Return to Initial Call357
Brokering (Switching Back and Forth between Two Calls)358
Conference359
Variable and Preconfigured Conference360
Three-Party Conference from an Enquiry Call362
Conference Bridge363
Call Transfer (Switching)366
Call Transfer with Prior Notice366
Call Transfer Without Prior Notice367
Call Transfer if Busy369
Recall371
Call Acceptance372
Added Features373
Voice Mail System373
Overview373
Voice Memory Capacity and Voice Channels374
Operation of the Voice Mail Functions375
Recording Greetings with the PC and Uploading Them Onto the Communication System376
Audio Guide377
Auto-Attendant377
Scope380
Access Concept382
System Configuration382
Functions in Prefix Dialling383
Suffix Dialling Functions384
Dialling by Name386
End-Of-Selection Signal386
Call Waiting388
Intrusion390
Silent Intrusion392
Normal Announcement to One or more Users394
Emergency Announcement to One or more Users399
Duplex Mode400
Charge Recall402
Picking up a Call404
Hotline405
Sending and Reading Text Messages407
Message Function408
Leave Message410
Text Messages411
Park412
Local Call Parking412
Central Call Parking414
Call Parking Function of the Key Telephone415
Call Parking Function on the Operator Console416
Callback if User Busy / Free416
Callback if User Busy416
Callback to Free User418
Wait until Free419
Team Functions420
Locking and Unlocking Terminals421
Locking / Unlocking Terminals (Telephone Lock)422
Unlocking the Terminal for each Call423
Making Calls with Your Own Settings on a Third-Party Phone425
Private Calls with PIN426
Appointment Call427
Acceptance of a Call or Data Connection428
Preliminaries428
Accepting the Connection430
Take (Taking a Call)430
Fast Take (Pick up a Call or a Call Connection)431
Room Monitoring (Baby Surveillance)433
Detailed Description434
Functions434
Active Room Monitoring435
Passive Room Monitoring437
Call Recording438
Special Features441
Coded Ringing on General Bell441
Answer General Bell442
General Bell on Analogue Terminal Interface FXS443
Announcement Service (Announcement Prior to Answering)443
Queue with Announcement (Number in Queue)449
Clear Configurations451
LCR Function452
Emergency Numbers452
Suppression of the Call Number Display454
Record Malicious Calls (MCID)455
User Group: Logging in and Logging out457
Home Alone458
Switching Switch Groups460
Switch Control Outputs462
Door Function463
Door Bell463
Open Door465
Dial Door Intercom466
System Time and System Date467
Free Seating469
Dual Homing470
Remote Control Features472
Remote Controlling Features from Within the System474
Remote Controlling Features from Outside the System475
Time-Controlled Functions475
Available Functions476
Hospitality/Hotel477
Features478
Configuration and Operating Concept479
Network Printer and Mitel 400 Print Spooler481
Function Codes in Prefix Dialling481
Setting up Phone Booths484
PIN Telephony with Mitel Opencount487
Message and Alarm Systems489
Internal Messaging System for System Phones489
Expanded Messaging System with 9D-DECT Phones489
External Messaging and Alarm Systems490
Message Handling490
Alarm Handling491
Alarm Trigger with ATAS491
Alarm Trigger with Atas/Ataspro494
Functions with Mitel Alarm Server495
Interface Descriptions498
Features Overview498

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Mitel 430 Specifications

General

Protocols	SIP
Ethernet Ports	2 x 10/100 Mbps
Wall Mountable	Yes
Power	PoE (Power over Ethernet) IEEE 802.3af
Speakerphone	Full duplex
Programmable Keys	8

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