Call logging (CL)
278
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Tip:
The level of the call charges varies depending on the destination number. For each call charge
category define a route, configure the pulse interval for virtual charges and assign the routes to
the same trunk group. The costs incurred can be replicated approximately with the help of an
LCR routing table and routes assigned accordingly (see also "Least Cost Routing (LCR)",
page 207").
8. 4 Call logging for incoming calls (ICL)
ICL deals with the logging of incoming call data. The ICL data can be used for example
to analyse how quickly calls are handled, how many calls are lost because they are not
answered quickly enough or not transferred successfully, or at what times a particularly
large number of outside calls are received.
The data actually output in each individual case depends on the selected output format
(see "Output formats", page 282
).
Fig. 152 Incoming call logging
ICL can be activated or deactivated for each distribution element with the parameter
Enter ICL data.
Sort characters are used to differentiate between data and call connections and be-
tween answered, transferred and unanswered calls.
201 21 ........1122
n
t
Ethernet
201
PC
Printer
Com-
munica-
tion
server
To Next Page
Loading...
