Call routing
184
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Call destination: Busy KT Line
If an incoming call is routed to a busy KT line, the call will be rejected and the caller ob-
tains the busy tone.
Call destination: User with a Stored Message
If a user has stored a message, an incoming call will be routed to the preconfigured
Call Forwarding Unconditional destination.
If a preconfigured call forwarding unconditional destination has not been defined, the
user will be called nonetheless.
6. 3. 5. 2 Forwarding a call if busy
To ensure that each incoming call is answered, the following configuration recommen-
dations must be observed:
Configuration for Users and Terminating KT Lines
• Configure Call Forwarding on No Reply if busy and preconfigured Call Forwarding
on No Reply.
The call is diverted to a preconfigured call forwarding destination if the user is busy.
• Configure preconfigured Call Forwarding Unconditional.
The call will be routed to a preconfigured Call Forwarding Unconditional destination
in the case of a stored message or Call Forwarding Unconditional to text message.
• Activate permanent Call Forwarding on No Reply.
If the user does not answer, a delayed call is made to the CFNR destination.
Configuration for user groups
Enter elements with call queues in the user group (operator console or general bell).
Configuration of the call distribution elements
• Configure alternative destinations if busy (setting CDE if busy).
• Rerouting a call via a queue with announcement (see "Queue with announcement
(Number in Queue)", page 449).
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