Mitel 430 - Scope

Features
380
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
again be assigned the actions described above. The action under No answer is carried
out once the recall time has elapsed.
Note:
The Auto Attendant is active only while a personal greeting is played back. By contrast it is
never active with the global greeting.
Interaction with the Call Transfer feature
Situation:
Users A and B are in a call. B makes an enquiry call to C, who has forwarded to voice
mail. B presses a key (DTMF action) to establish a connection with user D (case 1, 2)
or with the mailbox of user D (case 3, 4).
• Case 1: Call transfer with prior notice
D answers the call and B hangs up.
--> A is connected directly with D.
• Case 2: Call transfer without prior notice
B hangs up even before D has answered the call.
--> As soon as D answers the call, he is connected with A. If D does not answer, a
recall is made to B.
• Case 3: User B hangs up while D’s greeting is played back.
--> A is connected with D’s mailbox. The greeting is played back again.
• Case 4: D’s greeting is played back. B leaves a voice message and hangs up.
--> A is connected with D’s mailbox. The greeting is no longer played back, but A
can also leave a voice message.
Note:
If user B hangs up during or after C’s greeting, A is connected with C’s mailbox. The re-
maining behaviour is analogous to cases 3 and 4.
In each case user B can return to the first call, i.e. to user A, at any time using the END
key or the Brokering key.
9. 6. 1. 7 Scope
• Depending on the configuration the voice mail system has between 2 and a maxi-
mum of 16 voice mail audio channels, i.e. 2 or 16 incoming calls can be handled si-
multaneously. Other callers obtain the busy tone.
• A mailbox owner can choose from three personal and one global greeting. The rele-
vant greetings must be recorded beforehand and the mailbox owner must have the
appropriate authorization in the user configuration.