Mitel 430 - ACD Server

Routing elements
160
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Utilization of the queue with announcement is subject to the acquisition of a licence.
The Queue is assigned with the call destinations in the CDE configuration.
Restrictions:
Any call forwarding actions (CFU, CFNR, default call forwarding, call forwarding if un-
obtainable, etc.) configured at the call destination are not executed.
Integrated mobile/external users and PISN users are not called.
Internal calls are only routed via the queue if the internal user is called via the call num-
ber of his call distribution element.
See also:
For more detailed information on the mode of operation and the necessary configuration steps,
see the Chapter "Queue with announcement (Number in Queue)", page 449.
5. 13 ACD Server
Fig. 78 The ACD server in relation to the other routing elements
76
54
31
73
5
8
9
1
6
1
23
1
2
3
4
5
8
9
Special destinations (PSTN overow, voice mail, mobile phone integration,
IP remote management (SRM), modem
Net-
work
side
Incoming calls
Outgoing calls
Changeover one or several
switch groups
ACD Server
ACD queue
External remote control
Transfer
General bell
KT Lines
Key
telephones
Direct Dialling Plans
User side
User congurationsUser groupsCall distribution
elements
Routes
Trunk groups
Network interfaces
Queue with announcement