Mitel 430 - User Groups 14, 15 and 16

Routing elements
140
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
• It is not possible to divert these UG users to the special user groups. This applies
even if the user logs out of the UG beforehand.
• Only the user group element "Member group" is available.
• Global call distribution is not available.
• It is possible to configure whether or not calls should generate an entry in the list of
unanswered calls for the corresponding user whenever calls are diverted to these
user groups.
The following applies in particular for the voice mail user group:
• Up to 16 voice channels (= user-group members) can be implemented for each user
group.
• If the voice mail user groups not taken up by a voice mail application, it can be used
for other applications.
5. 7. 3. 1 User Groups 14, 15 and 16
After initialization, the element operator console (and with Mitel 415/430 the first four
users) are entered as members in a user group 16.
After an initialization each trunk group is allocated call distribution element 1. It is allo-
cated user group 16 as the destination for all three switch positions.
User group 16 is used as the destination in the following cases:
• No suitable DDI number is found for an incoming call and call distribution element 1
is entered in the trunk group configuration.
• An incoming call reaches a busy user group, triggers call waiting and call waiting is
rejected.
• An incoming call is routed to a voice mail system via the voice mail user group, and
the system is out of order due to a fault.
Tip:
As the user group is used as an emergency routing destination, the elements or members
configured in this user group must be suitable as alternative destinations.