Mitel 430 - Call Distribution Element (CDE)

Routing elements
120
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
5. 5 Call Distribution Element (CDE)
Fig. 57 Call distribution elements in relation to the other routing elements
Call distribution elements are used to route an incoming call to an individual destination
or to a combination of destinations.
Each call distribution element is assigned a switch group. The destinations can be
specified differently for all three switch positions of the switch group.
Each call distribution element can be linked with two other call distribution elements for
the routing to alternative destinations if either the original destination is busy or the call
is not answered.
A call distribution element can be addressed both internally and externally. It can route
a call to an internal or an external destination.
Call distribution elements can be allocated call numbers in the numbering plan. Internal
calls can then be routed to a call distribution element by selecting one of these num-
bers (but not with name selection).
76
54
31
73
5
8
9
1
6
1
23
1
2
3
4
5
8
9
Special destinations (PSTN overow, voice mail, mobile phone integration,
IP remote management (SRM), modem
Net-
work
side
Incoming calls
Outgoing calls
Changeover one or several
switch groups
ACD Server
ACD queue
External remote control
Transfer
General bell
KT Lines
Key
telephones
Direct Dialling Plans
User side
User congurationsUser groupsCall distribution
elements
Routes
Trunk groups
Network interfaces
Queue with announcement