Mitel 430 - Operator Phone; Routing Functions for Incoming Calls

Routing elements
144
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Route allocation
This setting allocates a route to the user.
In the case of an internal user this route is used to route calls that were dialled with an
exchange access prefix (except route selection). If the LCR function is activated, the
route is determined by the LCR unless the user is authorized to force the route.
When a PISN user number is dialled, the route used is the one entered in the user con-
figuration for that PISN user. If the LCR function is activated, the route will be deter-
mined by LCR.
The same applies accordingly when dialling an integrated mobile/external phone user
as when dialling a PISN user.
Subjects Relating to User Configuration:
Terminal interfaces, call distribution, route, user group, operator phones, key telephones, inter-
nal traffic, incoming traffic, outgoing traffic, traffic in the PISN, user-related features, numbering
plan.
5. 9 Operator phone
The system has 1 switching centre, which is defined under the name Operator con-
sole in the internal numbering plan. Several operator phones can be operated on the
same communication server. There are two types of operator phones:
• The MiVoice 1560 PC Operator PC Operator console is an OIP client application
which is connected via the mainboard’s Ethernet interface. On the MiVoice 1560,
voice is transmitted via the DSI interface of a system phone; on the MiVoice 1560 IP
this is done via IP, for example via a headset connected to the PC.
• In combination with an MiVoice M535 additional keypad the MiVoice 5380 / 5380 IP
system phone can be used as a digital operator phone.
• The Office 45 system phone as an operator phone connected to the DSI interface is
supported as before.
With the exception of type-specific characteristics the following explanations apply to
all types of operator phone. Details and properties can be found in the type-specific
documentation.
5. 9. 1 Routing Functions for Incoming Calls
Routing an Outside Call
Incoming calls are routed to the operator phone (s) either directly or via a user group a
call distribution element.
On an MiVoice 5380 / 5380 IP or Office 45 operator phone the calls are provided on
the line keys. If all the line keys are busy, other calls will be sorted into the call queue.