Mitel 430 - User group

Routing elements
131
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
5. 7 User group
Fig. 63 User groups in relation to the other routing elements
In a user group incoming and internal calls are routed to a group of internal destina-
tions in accordance with a pre-configured call distribution pattern.
Incoming Calls
User groups are selected by means of their call numbers or names (name selection).
The call numbers of user groups are a separate category of the numbering plan.
CFU or CFNR cannot be made to a user group (except for user groups with special
functions and user groups configured as "large").
Outgoing Calls
User groups do not affect outgoing routing.
76
54
31
73
5
8
9
1
6
1
23
1
2
3
4
5
8
9
Special destinations (PSTN overow, voice mail, mobile phone integration,
IP remote management (SRM), modem
Net-
work
side
Incoming calls
Outgoing calls
Changeover one or several
switch groups
ACD Server
ACD queue
External remote control
Transfer
General bell
KT Lines
Key
telephones
Direct Dialling Plans
User side
User congurationsUser groupsCall distribution
elements
Routes
Trunk groups
Network interfaces
Queue with announcement