Features
375
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
For the voice channels the appropriate DSP resources need to be allocated on the
DSP chips. Without configuration the Mitel 415/430 communication server only pro-
vides the two basic voice-mail audio channels. The Mitel 470 communication server
has 8 Enterprise voice mail audio channels in its basic configuration. An Enterprise
Voice Mail licence and 6 Audio Record & Play Channels licences need to be in place
before they can be used.
Notes:
– The configured Voice mail mode is always valid for the entire node.
–In Voice mail mode = Expanded (only G.729) the voice mail audio data (personal and global
greetings, voice messages and the Audio Guide languages) must be in G.729 format so that
they can be played back. Existing greetings in G.711 format must be converted to G.729 for-
mat using the Mitel 400 WAV Converter.
– Already available voice mail voice messages in G.711 format cannot be converted since
they are stored on the file system in compressed format.
– Voice messages can only be sent as attachments if they are always in G.711 format.
– The Mitel 470 communication server always operates with the G.711 codec setting.
See also:
– The System Manuals of the individual hardware platforms contain the maximum number of
voice channels per DSP and node, additional information about the Voice mail mode, allo-
cating voice channels and a description of the licences.
– The procedure for converting voice messages and greetings using the Mitel 400 WAV Con-
verter and the procedure for loading the Audio Guide in the correct audio format are
described in detailed in the WebAdmin Help.
9. 6. 1. 3 Operation of the voice mail functions
Depending on the phone the voice mail functions are operated either using the Fox-
key/Softkeys or */# function codes and digit keys.
Operation via the Foxkey/Softkeys
The mailbox owner can use the Foxkey/Softkeys to record, monitor, activate and deac-
tivate personal greetings on his system phone. The personal greeting that is currently
active is indicated accordingly. If no personal greeting is active or available, the global
greeting is automatically activated, providing it has been recorded. If not, the system
texts of the Audio Guide are played back.
The mailbox owner can give each personal greeting a name and decide for each greet-
ing whether or not the caller is able to leave a voice message. The current setting is in-
dicated on the display by a tape symbol (with or without strikethrough).
Voice messages can be played back from the voice mail incoming list, deleted or de-
flected to another user with voice mailbox. Deflected voice messages are marked with
an arrow in the voice mail incoming list at the destination. Deflected voice messages
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