Mitel 430 - Routing Functions for Incoming Calls

Routing elements
126
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Application Example of an Overflow
Implementing an overflow from a busy user group (e.g. Purchasing group) to another
user group (e.g. Customer Service group).
Fig. 61 Application example of the configuration of an alternative destination if busy
Mitel Advanced Intelligent Network:
If in an AIN a satellite user can no longer be reached due to a connection interruption or
because of insufficient bandwidth between the Master and a satellite, and if no unobtainable
destination has been defined for the user, the following happens:
– Incoming external callers via Master obtain the busy tone provided they are not rerouted to
an obtainable destination due to an entry under CDE if busy.
– For internal callers who want to reach the user on the "lost" satellite, the system responds as
if no terminal were connected, except if the user is also called via the CDE.
5. 5. 2 Routing Functions for Incoming Calls
Call distribution is allocated the following incoming routing functions:
• Routing a call to a destination, depending on the position of the allocated switch
group (see "Call destination", page 121).
• Routing a call to an alternative destination if the original destination is either busy or
if the call goes unanswered (see "Alternative Destinations", page 123
).
• Restricting the number of calls coming in simultaneously on each call distribution el-
ement ( Max incoming calls setting). As soon as this limit is exceeded, any subse-
->
->
->
3
Customer service group
Purchasing group
(all members busy)
UG 3
UG 2
UG 3
UG 2
Network
Direct dialling plan
Trunk groups
Network interface
Call distribution element 3
Call distribution element 2
CDE if busy: