Mitel 430 - Routing Functions for Outgoing Calls

Routing elements
145
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
On an MiVoice 1560 PC Operator, the calls are entered in the external call queue. To
answer the call the operator selects it directly from the call queue displayed on the
graphic interface.
The operator can tell who the callers are from the call queue and can answer any of the
call; the queue sequence does not have to be respected.
Routing Internal Calls
Internally the operator phone is dialled up using the number of the switching centre de-
fined in the numbering plan or via a call distribution element.
On an MiVoice 5380 / 5380 IP or Office 45 operator phone the calls are provided on
the line keys. If all the line keys are busy, the calls will be placed into the internal call
queue.
On an MiVoice 1560 PC Operator, the calls are entered in the call queue for internal
calls on the graphic interface. The operator select the call directly form the call queue.
Calls from the private leased-line network are handled in the same way as internal
calls.
Routing a Personal Call (Internal or External)
The personal part of an operator console corresponds to an ordinary internal user. The
calls are routed accordingly.
Call Signalling and Presentation on the Terminal
External and internal calls for the switching centre are signalled on all operator con-
soles.
Call Forwarding to a Substitution Destination
Calls to operator consoles can be diverted to a substitution destination (see "Substitu-
tion Circuit", page 158).
In a two-company system the call forwarding destination applies to both companies.
5. 9. 2 Routing Functions for Outgoing Calls
Routing an Outside Call
Seizing a line key enables direct network access The external dialling tone can be
heard. This means the user does not have to dial an exchange access prefix to be able
to dial out into the public network.
Calls are routed via route 1 except in the case of a two-company configuration (see
"Two-company system", page 146
).
No CLIP is provided for outgoing calls via line keys.