Mitel 430 - Audio Guide; Auto-Attendant

Features
377
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
The files are available to the application as soon as they are on the communication
server file system. We recommend that you use the corresponding function codes to
check the texts by listening to it (see Tab. 188
).
Note:
Wave files with incorrect format cannot be played.
Tip:
Several files can be uploaded to the file system, provided they each have a different name. The
uploaded files can also be seen in the file browser ( =2s) under voice/vm/. Files can also be
uploaded and/or deleted there.
9. 6. 1. 5 Audio guide
The Audio Guide provides the date, time and call number of voice messages received
and explains the procedure and administration for navigating the voice mail menu
when retrieving your own voice messages (voice mail menu). Moreover, the audio
guide provides the greeting if no personal or global greeting is available.
Seven Audio Guide languages can be loaded onto the system simultaneously and indi-
vidually allocated to each mailbox.
Tips:
– You can skip the Audio Guide information using the #-key.
– The information relating to the voice messages can be activated or deactivated for each
mailbox using the parameter Listen to voice message information.
See also:
The procedure for loading the Audio Guide in the correct audio format is described in detail in
the WebAdmin Help.
9. 6. 1. 6 Auto-Attendant
The auto attendant ( =80) is one possibility for carrying out predetermined actions
while a greeting is played back. The actions are either initiated by the caller (DTMF ac-
tions) or triggered by the system itself (Monitoring actions).
For each greeting each mailbox can be assigned the profile of an Auto Attendant. The
caller then has the possibility for instance of influencing the way in which his call is
handled. If he presses one of the digit keys 0…9 while greeting is being played back,
the action assigned to that key is carried out immediately. If he presses the #-key or
waits for the end of the greeting, the action assigned to the End of greeting parame-
ter is carried out.
The parameter Delay after end of greeting is used to delay the subsequent action by
up to 9 seconds. The delay is not taken into account if the #-key is used to skip to the
end of the greeting.