Features
416
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
9. 6. 17. 4 Call parking function on the operator console
Attendant B is talking to user A when another call from user C arrives in the call queue.
The active call is not to be transferred just yet and the attendant answers the incoming
call. The original call is automatically parked on the corresponding line key or on the
call queue.
Fig. 226 Call parking function on the operator console
Detailed Description
Whether or not the parking time is monitored by the communication server varies from
country to country.
The number of calls parked simultaneously using this call parking function is limited
only by the display capabilities of the terminal in question.
Suffix dialling functions
Tab. 237 Call parking function on the operator console: Functions
9. 6. 18 Callback if user busy / free
This feature is used to obtain an automatic callback if a user is busy or if a call to a user
who is signalled as free goes unanswered.
9. 6. 18. 1 Callback if user busy
User A has the possibility of activating a callback to busy user B (callback request). As
soon as the busy user B becomes free, user A will be called back within 10 s. As soon
as A picks up the phone, the system automatically calls user B, who is now free.
Functions Office 45 operator console, MiVoice 1560 PC operator console
Park call with the OC parking func-
tion
Answer other call in the call queue
Park call explicitly on the line key
(Office 45)
Press hold key and then clear key
Retrieve call Signalling element (Office 45: activate line key again
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