Mitel 430 - Two-Company System

Routing elements
146
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
If a call number from the display or from a card file is preceded by an exchange access
prefix with a hyphen, the prefix is truncated when dialling via a line key.
Example:
The display on the operator console indicates the number: 0 -222 30 30 If a call is set
up with this number via a line key, the number 222 30 30 is dialled and the call is trans-
mitted to the public network via route 1.
Routing an Internal Call
Internal calls (set up via the personal key) are routed in the same way as an ordinary
internal user. The personal internal user numbers are given along as CLIP, which is en-
tered in the called users' call list. Callbacks from this call list return to the personal, in-
ternal user number which is mostly busy.
To avoid this, the operator number and a name can be given along instead of the per-
sonal internal user number. This is configured for the general system settings ( =ty)
with the parameters Operator number for internal calls and Operator name for in-
ternal calls. Callbacks from the call list now go to the internal queue of the operator
phone.
Routing a Personal Call (Internal or External)
The personal part of an operator console corresponds to an ordinary internal user. The
calls are routed accordingly.
The CLIP consists of the personal internal user number.
5. 9. 3 Two-company system
On a two-company system the operator console will indicate whether an incoming call
is intended for Company A or B (see Fig. 70 as an example for Office 45).
The configuration as a two-company system only affects the display on the operator
phone. The following points need to be taken into account to ensure that the two-com-
pany operation is clearly separated:
• Use a separate direct dialling plan for each company.
• Allocate separate cost centres for each company.
• Use an internal digit barring,
– if internal traffic between the companies is not possible.
– to prevent outside cost centres from incurring charges through cost centre selec-
tion or route selection.