Mitel 430 - Call Destination

Routing elements
121
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Restrictions:
• Call forwarding unconditional and call forwarding on no reply cannot be applied to a
call distribution element.
• The features Call waiting / Intrusion and automatic callback cannot be activated on
call distribution elements
• A call distribution element cannot be stored under a team key.
• In addition a call distribution element cannot be part of a preconfigured conference
or of a user group.
• A call distribution element cannot be called using name selection.
Tip:
To be able to dial a call distribution element using name selection, you can use an abbrevi-
ated dialling number with the stored call number of the call distribution element.
5. 5. 1 Call destination
With the destination information of a call distribution element an internal call or an ex-
ternal incoming call can be routed to individual destinations or combinations of destina-
tions.
Individual Destinations
A call is routed is to one of the following destinations:
• User (internal user PISN user, integrated mobile /external user, etc.)
• User group (see page 131
)
• KT Line (line key) (see page 149
)
• Operator (see page 144
)
• ACD (Automatic Call Distribution) (see page 160
)
• Special destinations:
– PSTN Overflow routing (see System manual "Mitel Advanced Intelligent Net-
work")
– Voice mail (see page 373
)
– Mobile/external phone integration (see page 61)
– Modem (see WebAdmin online help)
– IP remote management (SRM) (see WebAdmin online help)
• Intermediate destination Queue:
An optional queue (Number in Queue) is added between the call distribution ele-
ment and the destination or multiple destinations (see page 159
).
The external remote control (see page 475
) is not a separate call destination but stems
from the integration of a mobile/external phone.