Mitel 430 - Queue with Announcement (Number in Queue)

Routing elements
159
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
5. 12 Queue with announcement (Number in Queue)
Fig. 77 The queue with announcement in the context of the other routing elements
The queue with announcement (Number in Queue) can be inserted as an option be-
tween the call distribution element and the destination (or combination of destinations).
Callers with a busy call destination land in the queue and are continually updated on
their current position within the queue. The caller can also be offered alternatives for
handling his call.
The queue with announcement is a routing element which is set as the destination for a
call distribution element for each switch position of a switch group. Several queues can
be defined.
The call destination can be an individual user, a user group or a key telephone, but
also a multiple destination. An attendant or ACD queue are also possible as a destina-
tion.
The queue with announcement function is activated only if the destination is genuinely
busy. So in the case of the last two afore mentioned destinations, only if the attendant
or ACD queue is full.
76
54
31
73
5
8
9
1
6
1
23
1
2
3
4
5
8
9
Special destinations (PSTN overow, voice mail, mobile phone integration,
IP remote management (SRM), modem
Net-
work
side
Incoming calls
Outgoing calls
Changeover one or several
switch groups
ACD Server
ACD queue
External remote control
Transfer
General bell
KT Lines
Key
telephones
Direct Dialling Plans
User side
User congurationsUser groupsCall distribution
elements
Routes
Trunk groups
Network interfaces
Queue with announcement