Mitel 430 - Queue with Announcement (Number in Queue)

Features
449
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
9. 7. 3 Queue with announcement (Number in Queue)
A's call lands at a busy call destination B. The caller will first obtain the greeting of the
announcement service, if so configured. He will then obtain a greeting announcement,
e.g. asking for a little patience as the call destination is busy. Depending on the config-
uration the caller might now obtain music for example and be notified from time to time
of his current position in the queue. It is also possible to offer the caller alternatives for
handling his call at periodic intervals, which can be selected using the digit keys. If the
call is answered, the announcements cease and the call parties are connected.
Fig. 239 Queue with announcement
The queue with announcement is intended for incoming external calls, but if required it
can also be used for internal calls via a call distribution element.
Detailed Description
Tab. 278 Queue with announcement
The queue is a routing element which is set as the destination for a call distribution el-
ement for each switch position of a switch group. It is situated between the call distribu-
tion element and the actual destination (or combination of destinations) (see also
Fig. 77
).
The queue is assigned a virtual user's mailbox. If the call destination is busy, the acti-
vated mailbox greeting is played back.
The greeting is assigned an auto attendant's profile. As an option the profile can al-
ready comprise DTMF actions to offer the caller alternatives for handling the call. At
the monitoring actions at the parameter End of greeting the Auto attendant an-
End point
Operating sequence / signalling on the termi-
nal
Scope
A If the internal destination becomes available, the
announcement is interrupted and the ring back
tone is played back.
Possible interfaces:
• External
• Internal, if the call is routed via a CDE
B As soon as B hangs up, the caller waiting in posi-
tion 0 in the queue begins to ring.
Possible destinations:
Internal user, user group, key telephone, multiple
destination, attendant, ACD.
Restrictions:
• CFUs at the destination are not carried out.
• Integrated mobile/external users and PISN
users are not called.
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