Features
450
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
nouncement action is configured. The number of the predefined announcement is also
defined here.
An announcement by the auto attendant (up to 50 announcements configurable) com-
prises one or more sequences (up to 10 sequences configurable), each of which com-
prises an action. The actions (External audio source / Internal audio source / Ring back
tone / Idle / Hold tone) are played back for a set and configurable amount of time. With
the action Position in queue information a system text is played back indicating the cur-
rent position within the queue. At the end of a sequence the action of the next highest
sequence is carried out in each case; at the last sequence, the action of the first se-
quence is carried out once again.
At the last sequence of an announcement 4 additional actions are selectable: Deflect
to mailbox (with greeting), Deflect to mailbox (without greeting), Deflect to call number
and Leave a voice message. Selecting any one of these actions exits the current an-
nouncement. The action Deflect to mailbox can cause endless loops via the same or
several mailboxes with auto attendant announcements.
Notes:
– Conditions for queue with announcement: The audio texts of the required language are
stored in the communication server's file system; the necessary licences are available and
the DSP settings are configured.
– For the caller to hear the announcement, a through-connection has to be made on the
exchange side, i.e. from that moment onwards the caller incurs call charges.
Simplified configuration with WebAdmin
The aforementioned configurations can all be carried out manually. However
WebAdmin also provides the possibility of configuring several steps automatically:
For this open the auto attendant view ( =80) then click the New button to create a
new operator profile. In the Wizard window you can now create a virtual user with mail-
box to which the new preconfigured operator profile and announcement are assigned.
The procedure for this is described in detail in the WebAdmin online help for this Wiz-
ard (Variant 3). Thereafter, you only have to create a new queue in the call routing
( =df) for the required call distribution element and assign it the just created virtual
user's mailbox.
External calls to this call distribution element will now be queued if the call destination
is engaged, whereby the caller will always be shown their position in the queue.
System configuration
See instructions in the above text.
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