Features
438
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
9. 6. 28 Call recording
This feature allows you to record an internal or external call and send it to one or more
e-mail addresses as a wave file (G.711 format). It is also possible to record a confer-
ence.
Conversation recording with a system phone is either started manually via the Fox-
key/Softkeys or through a function key, or automatically during each call. If started
manually, conversation recording can be stopped at any time. This allows partial con-
versation recording.
Detailed Description
Tab. 264 Call recording
Call recording can be started and stopped in the following situations:
• In a call connection
• In a conference call
• During an incoming/outgoing call
• During dialling with call preparation (overlap dialling)
• During dialling with the line seized (overlap dialling)
The recording begins only once the call connection has been established. This means
that no ring back tones or hold tones are recorded.
If an enquiry call is made, the recording is temporarily interrupted and an e-mail is sent
containing the call as recorded up to that point. The recording automatically restarts as
soon as the call connection with the enquiry call party is set up and/or as soon as the
call connection with the original call party resumes.
The maximum recording time for each wave file depends on the configuration of the
parameter Maximum e-mail size [MByte] with SMTP server. The setting 2 MByte
corresponds to approximately 2 minutes recording time. The recording time increases
by approx. 2 minutes for each additional MByte. If the maximum recording time is
reached, the system stops recording and sends a wave file to the defined e-mail ad-
dress(es). At the same time the system automatically starts a new recording and stores
Operating sequence / signalling on the phone System phones Other phones
• Start or stop the call recording using the Foxkey/Softkeys,
function key or automatically with every call.
• When call recording is in progress, a symbol appears in
the display of system phones (except on the
Mitel 6700 SIP / 6800 SIP).
• MiVoice 2380 IP
• Mitel 600 DECT
• MiVoice 1560
• Terminals of the series
MiVoice 5300
• Terminals of the series
Mitel 6700 SIP /
6800 SIP
Only automatic call
recording is possible.
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