Features
439
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
it in a second wave file, etc. This way no conversation information is lost, and record-
ings overlap each other by about 2 seconds.
The subject line of the e-mails sent consists of the name of the recorded wave file in-
cluded as an attachment; it is comprised as follows:
Tab. 265 E-mail subject
Scope
The following conditions must be fulfilled before a user can start recording a conversa-
tion:
• The SMTP server is configured in the system configuration.
• At least one e-mail address is configured at the user's.
• The user is assigned a permission set, on which the authorisation for Call record-
ing is set to Manual. (If authorisation is set to Automatic, conversation recording
cannot be started manually).
•The Enterprise Voice Mail licence is available and at least one audio channel is
available for conversation recording.
• Internal DECT-DECT connections cannot be recorded.
• If the recording is made on an IP or SIP phone, additional VOIP channels may
sometimes be required to convert voice data.
When a call is forwarded the settings for call recording at the user's, to whom the call is
transferred, is decisive.
Once the wave files are sent by e-mail, they are erased from the communication
server.
Mitel Advanced Intelligent Network:
In an AIN the voice channel for call recording must be made available at the following locations:
– For IP system phones and SIP phones, on the master.
– For cordless phones, on the node on which the phone is currently located.
– For analogue and digital phones, on the node to which the phone is connected.
CallRec~CLIP-A_[Name-A]~CLIP-B_[Name_B]~...CLIP-F_[Name-F]_YYYYMMDD_HHMMSS_File No.
CallRec Designation for call recording.
CLIP-A CLIP of the user who started the call recording.
[Name-A] Name of user A, where available.
CLIP-B...CLIP-F CLIP of the other call parties involved (up to 5 in a six-party conference).
[Name-B]...[Name-F] Name of users B...F, where available.
YYYYMMDD Date of the start of the recording.
HHMMSS Time of the start of the recording.
File No. If there are several files within the same recording, the file number is incremented (1...n).
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