Call routing
185
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Configuration for through KT lines
• In the call distribution configure KT + UG as the destination.
• Delay the elements of the user group.
The user group is therefore an additional distributor if all the addressed KT lines are
busy.
Using a voice mail system
Unanswered calls can also be forwarded to a voice mail system where they are pro-
cessed (see "User Groups for Voice Mail and Other Applications", page 139
).
6. 3. 5. 3 Not Forwarding a Call if busy
If the caller is to obtain the busy tone when the user is busy, the following configuration
recommendations must be observed:
• Do not configure an alternative destination if busy (leave the CDE if busy setting
blank).
• Do not configure Call Forwarding on No Reply if busy
• Disable call waiting on exchange connections in the system configuration
• Disable local call waiting using *04
Note:
Disable Call waiting if a fax machine is connected to an internal terminal interface.
6. 3. 5. 4 Release Destination if Incoming Dialling is Incom-
plete
1)
If the direct dial number is incompletely dialled the outside call will be routed to the call
distribution element allocated to the trunk group after 8 to 15 seconds (depending on
the country) and then forwarded to the destinations entered there.
1)Only in countries in which digit-by-digit DDI is implemented in their public exchanges.
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