Mitel 430 - Capolinea

Routing elements
147
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Fig. 70 Display on the operator phone Office 45 in two-company mode
Routing an Incoming Call to the operator console
The company allocation of a call depends on the setting in the relevant call distribution
element (see "Other Functions and Settings of the CDE", page 127
).
Routing an outgoing call from the operator phone
External outgoing calls from Company A are routed via route 1; external outgoing calls
of Company B, via route 2.
Call Logging of Calls on the Operator Console
Call data, whether incoming or outgoing, is not logged separately according to com-
pany.
Default setting
Upon initialization all call distribution elements are configured for Company A
(single-company system).
5. 9. 4 Capolinea
1)
The purpose of the Capolinea feature is to ensure that each incoming call is answered.
Therefore calls not answered by the destination users are routed to alternative destina-
tions (see "Response if busy", page 180
). Operator phones are used as alternative
destinations.
Capolinea Destinations
Unlike the standard operator function in the system, Capolinea has three destinations
for operator consoles. They are defined throughout the system using the Capolinea
destinations setting (entering the internal user numbers of the operator consoles).
1)Only for Italy
031 995 23 12
1. . . 5-----------------
10:22
10:25
10:25
A: Müller D. 023 624 20 12
I: Willi 29811
031 995 23 12
External
External
B: Brown & Co.
---Line key
Brown & Co.