Mitel 430 - Page 148

Routing elements
148
System functions and features as of R4.1
syd-0570/1.2 – R4.1 – 08.2016
Routing to a Capolinea Destination
An unanswered incoming call is routed to one of the user groups 16, 15 or 14. The fol-
lowing Capolinea destinations are allocated to the Operator console user group ele-
ments:
• In user group 15 and 16
– Capolinea destination 1 is allocated for Company A.
– Capolinea destination 2 is allocated for Company B.
• In user group 14, Capolinea destination 3 is allocated.
User group 15 acts as a night service variant to user group 16.
An unanswered recall in response to Transfer without prior notice is also routed to a
Capolinea destination (see "Call transfer without prior notice", page 367
).
Configuration Notes
Tab. 20 Destination configuration in the call distribution element:
Tab. 21 Configuration for user groups
Do not use the user groups for purposes other than Capolinea.
Mitel Advanced Intelligent Network:
In an AIN the availability of Capolinea depends on the Master settings. If the Country parameter
is configured to IT on the Master, Capolinea is available throughout the AIN.
Other subjects related to the operator phone:
Terminals, MiVoice 1560 PC Operator PC operator console, user-related features, numbering
plan
Capolinea destina-
tion
Switching posi-
tion
Company Destinations
1 1 (Day) A User
1)
1)
Here UG 16 is already configured and hidden as the destination; therefore it no
longer has to be specially set (User = User+UG 16)
1 2 (Night) A User + UG 15
21BUser + UG 16
22BUser + UG 15
31AUser + UG 14
User group Elements configured Default value:
14 Operator phone delayed –
15 Operator phone, delayed, or general
bell, delayed
Operator phone delayed
16 Operator phone delayed Operator phone delayed