MultiSmart Installation & Operation Manual
35 Appendix A – Fault Message Glossary
Listed below are the predefined faults that may appear on the MultiSmart.
The faults shown are based on an empty (or discharge) pump station with 1 pump, 1 well, Motor Protection and Flow enabled.
Fault Name Description
A software module or application has failed
Config changed – reboot required
The current configuration has changed and it will come into effect after a reboot
The current configuration has failed
The current config has failed or the config upgrade process has failed
The previous configuration has failed
Comms Channel Conflict-Modbus Slave disabled
A communication channel clash has occurred between DNP3 & Modbus
The same communication channel has been selected for both DNP3 & Modbus
IO Unit 1 DSP Comms Fault
Unit 1 can not communicate to all other units connected on the Can Bus
IO Unit 1 DSP Failed Init
A failure of the comms between the DSP board and the 3PC board initiated a reboot
Cellular / PumpView communications can not be established
DC supply is greater than the specified maximum
DC supply is less than the specified minimum
AC Supply Faults (The AC voltage is specified during the Setup Wizard)
AC voltage is greater than the specified maximum
AC voltage is less than the specified minimum
Phase-phase voltages differs by more than the specified minimum
The incorrect phase rotation (or phase sequence) is connected
Battery Voltage is greater than the specified maximum during battery test.
Battery Voltage is less than the specified minimum during battery test.
DuoProbe Calibration Warning
Discrepancy between analog and probe readings at each sensor position is greater
than the configured CalWarningLimit (default = 5%), for an entire pump cycle (one
pump stop to next pump stop).
5% On 14.8.6.3
DuoProbe Fat Build-up
Discrepancy between analog and probe readings is greater than the configured
FatBuildUpLimit (default 10%) and is detected consecutively at the same sensor for a
configurable number of cycles (3 by default).
10% On 14.8.6.3
Duo-probe 1 Error
Either the analog signal becomes invalid (out of range or less than atmospheric
pressure) or if the discrepancy between analog and probe readings is greater than the
configured FatBuildUpLimit (default 10%) for 2 consecutive sensor positions.
10% On 14.8.6.3
Duo-probe 1 Low Range Error
1
All pumps are held out if the pressure transducer level is above the low range limit and
the probe is reading 0%. Level source is switched to probe.
12% On 14.8.6.3
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