MultiSmart Installation & Operation Manual
8 PumpView Hardware Setup
PumpView is a web-based monitoring and control system. There is no software to install and no server or
radios are required. All that is needed is a web browser (with internet access) and a cellular / mobile based
connection at the site(s). While primarily aimed at the water and wastewater sector, it can be used in a
variety of industries.
Once the hardware is installed and the MultiSmart configured, the site can be monitored and controlled via
the web. Faults can be configured to generate alarm messages and users notified by email and/or SMS.
CAUTION:
To avoid damaging the modem, always have the antenna connected before applying power to the
modem. Failure to do so may result in damage to the modem.
The antenna must be installed outside the panel. A standard omni-directional antenna as supplied by
MultiTrode (smooth cylinder or rod with no protrusions) should be mounted vertically, such that the
cable exit point is directed towards the ground. This will ensure correct operation and prevention of
water ingress into the antenna. Antennas are unlikely to function if they are directed horizontally.
Ensure the cable is not kinked or bent tighter than a 25mm (1") radius.
Using the RS232 cable provided, connect the modem to the MultiSmart unit on serial 3 (as shown in Figure
60).
Figure 64 – Connecting the PumpView modem to MultiSmart
8.1 Fault Finding
For the Sony Ericsson, Wavecom and SAM 3G modems (except for the SAM 3G Plus modem), an LED on
the modem flashes when power is applied and the device is communicating (it may take a few minutes to
establish communications).
If the LED is on but not flashing, this means it cannot connect to the cellular network. If you have previously
determined that there is adequate signal strength for this site, it may indicate a temporary cell tower problem.
However, it is more likely to indicate that there is a signal strength problem at this location. Possible
solutions are:
• Using a higher gain antenna
• Installing the antenna at a higher point
Page 58 of 260 MultiSmart_IO_Manual_R20
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