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Error messages 8-5
Troubleshooting
Scan to e-mail communication errors
Error code Error message Countermeasure
980, 984,
985, 986,
991, 992,
993, 996,
999
Not able to transmit.
Please transmit the message
again.
Transmit the document again.
987, 988,
990, 997
Not able to transmit. Please
confirm setting.
In the mail settings, check whether the
SMTP / POP settings are specified correctly.
989 Not able to transmit. Please
confirm e-mail address.
Check whether the e-mail address specified
for the destination is entered correctly.
994 No reply from the email server. Check the network connection.
995 Not able to transmit. Mail server
cannot be found.
Check the DNS settings.
1002 Not able to transmit. Stopped. The <Stop> key was pressed during
transmission.
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