8.5 Technical Support
If you experience technical issues or problems that aren’t mentioned or solved in this User
Manual, please contact your local authorized Neopost dealer.
Please prepare the following information about your device:
• Exact name of the device (label plate).
• Serial number and year of manufacture (label plate).
• Occasionally: The installed firmware version of the device (will be displayed during
the machine initialization, after switching the device on).
• Occasionally: Information about PC software used in connection with the device.
• General information about peripheral devices (conveyors, dryers, feeders, etc.).
• A detailed description of all failures and error messages.
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• Setting dump. The setting dump will help the Neopost support determining the cause
of your problem. Please see the description in the chapter SETTING DUMP, on page
81.
• Input buffer dump. Please see the description in chapter INPUT BUFFER DUMP, on
page 82.
• Print file of the print job that causes the problem. Please see chapter 11.6, on page
150 for an instruction on how to create a print file.
• Print samples showing the problem.
• The database used for the print job.
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